PER USE CASE
Prioritize success with proactive account management and bigger benefits for powerful outcomes
Citrix Priority offers a full partnership with our proactive Customer Success team that helps you achieve bigger and better outcomes from your Citrix solutions. Assigned account management, prioritized queues and issue resolution, and scheduled support hours elevate your service to drive better results.
Team up for successful outcomes
Citrix Priority guides you to maximize the returns on your Citrix investment. Reliable monitoring and optimization helps track your success so your solutions work at their best.
Trust in your own success partner
Your assigned Technical Account Manager is responsible for helping you reach epic outcomes. They help you optimize solutions and amplify results—becoming your advisor, advocate and partner for success.
Reduce downtime and issues
Enjoy proactive, preventative support with insights and recommendations that help reduce downtime and technical issues. Plus, you'll get an elevated level of reactive support when you need it most with the fastest response and restoration times in the industry.
Compound your successes
We continually monitor performance and supportability across your infrastructure and operations. Leverage an array of resources, tools and practical expertise to maximize the value your Citrix environment delivers.
Priority builds on all the features of Select with a wide range of additional benefits.
|Unlimited support with best-in-class
severity 1 response time target1
|Severity 1 fastest non-platform restoration target1||<6 hours||<4 hours|
|Access to software updates and/or code releases|
|Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey.|
|Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace.|
|Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions.|
|Priority Queue with direct access to Priority Support Engineers for faster issue resolution.|
|Critical Situation Management to own and expedite remediation for severity 1 issues.|
|Scheduled Support for change events to assist with implementations, migrations, and updates.||40 hours||80 hours|
|Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success.|
1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
Take on bigger challenges with powerful, personalized support
Our highest service tier, Priority Plus, delivers global organizations the fastest, most trailblazing services and customizable package options. Take your most ambitious objectives and turn them into your biggest, boldest business outcomes.
Let’s get started
Upgrade your success to Priority Plus today