Sep

222015

Royal Caribbean Selects Citrix to Deliver Simplified, Reliable Mobile Workspaces Worldwide

Leading Global Cruise Line Deploys Citrix Technology to Enable Faster, More Reliable Workspaces for Call Center Agents around the World

SANTA CLARA, Calif. – Today, Citrix announced today that Royal Caribbean Cruise Lines, Ltd., has deployed a comprehensive Citrix mobile workspace solution to deliver high-performance, consistent and reliable workspaces to call center agents worldwide. Using a combination of the NetScaler, CloudBridge and XenDesktop solutions developed by Citrix, Royal Caribbean was able to consolidate a wide range of infrastructure into two datacenters, while dramatically improving the ability to deliver a powerful workspace to end users, allowing users access to guest information quickly and easily regardless of their location.

Citrix Mobile Workspace Technology Delivers Powerful Performance and User Experience

Royal Caribbean manages guest reservations and inquiries through call centers located in the United States and countries around the world. To provide IT services to those facilities, the Royal Caribbean IT organization previously depended on large autonomous datacenters at each location. This approach was costly and difficult to managing and lacked the agility to deliveri a consistent, quality workspace environment to its agents. Royal Caribbean worked with Citrix to consolidate IT infrastructure and speed the access to information via a mobile workspace, so call center agents could more efficiently handle guest reservation inquiries, thus ensuring maximum up-time and productivity..

To ensure the secure and efficient delivery of the mobile workspace, the Royal Caribbean IT organization deployed NetScaler to provide global load-balancing, network optimization and troubleshooting capabilities that made it possible to consolidate the core infrastructure into two datacenters. CloudBridge was used to accelerate application and desktop delivery for XenDesktop, dramatically reducing bandwidth consumption, giving call center agents fast and consistent access to all of the information they needed to do their jobs. Citrix technology has allowed RCCL to lower the cost of its existing data center operations while also providing the ability to rapidly provision new call centers based upon business requirements. 

Our call centers provide one of the most important sources of revenue for the company. It is critical to provide our agents with all the information and resources our guests need, so they can answer questions and connect our customers with services efficiently and seamlessly. Our Citrix solution combines the strengths of NetScaler, CloudBridge and XenDesktop to deliver a fast, responsive workspace to our call center agents, helping us provide great customer service.
- Jeanine Graham-Bellamy

Director of Infrastructure

Royal Caribbean Cruise Lines, Ltd.

NetScaler and CloudBridge are key elements of a Citrix cloud networking solution that delivers unprecedented network scalability, optimization and management, enabling IT organizations to build next-gen enterprise data centers, secure apps and networks from threats and ensure an unparalleled user experience.  

Related Links

Follow Citrix

About Citrix

Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at www.citrix.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

###

© 2015 Citrix Systems, Inc.  All rights reserved.  Citrix, CloudBridge, NetScaler and  XenDesktop are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.