COVID-19 and the Future of Work: Citrix® Shares Lessons Learned One Year In
New research reveals hybrid work is here to stay and employee experience has never mattered more
FORT LAUDERDALE, Fla. – March 18, 2021 – Employees are beginning to see light at the end of the long, dark tunnel they’ve been navigating for the last year as they’ve worked largely remote. And it’s illuminating the fact that the unplanned global work from home experiment has permanently changed how and where work will get done. According to new research from Citrix Systems, Inc. (NASDAQ:CTXS), hybrid work is here to stay. And in this new world of work, delivering a unified, secure, and simplified work experience will be key to success.
To understand the impact the pandemic will have on the future of work, Citrix teamed with OnePoll to survey 7,250 employees in 12 countries and assess how their attitudes and expectations on work have changed since the crisis began. And three things were abundantly clear:
While many companies viewed remote work as a short-term solution to the pandemic, they now recognize it must be part of their permanent workforce and cost management strategies.
“If there’s an iota of a silver lining in this crisis we’ve all been living through, it’s that it’s caused us to fundamentally rethink work – where it gets done, how it gets done, and even who does it,” says Tim Minahan, Executive Vice President of Strategy, Citrix. “Both companies and employees have seen the benefits more flexible work models can bring in terms of productivity, engagement and well-being. And they are not going back to working the way they did.”
The Citrix-OnePoll data supports this. When asked how they would prefer to work post-pandemic,
With a lack of boundaries between their work and personal lives and no commute to manage, two-thirds of employees polled say they are working the same or more hours. And while they remain productive, many are struggling to do so. What’s killing them? According to the Citrix-OnePoll survey:
“The chat and collaboration tools companies have given employees to make them more effective while working remote are increasingly distracting them from their core work, causing mass fatigue and adding to their frustration as they adapt to the new world of work,” Minahan says. “While they may be working longer hours, they are getting less done because they’ve been given too many tools that constantly interrupt them, cause them to switch context across different apps and interfaces, and do not foster efficient ways to engage, collaborate and execute work.”
To attract and retain the talent they need to emerge from the pandemic in a stronger, better position, companies must find a way to simplify work and give employees the space they need to succeed in what will be an ongoing distributed work environment.
“Businesses need to put an experience layer between people and technology that removes the noise from employees’ days and allows them to work the way they want to deliver meaningful outcomes,” Minahan said.
And as many companies have learned through the pandemic, digital workspaces are an efficient and effective way to do this, as they:
More than 400,000 companies around the world use digital workspace solutions from Citrix to provide a secure and simplified work experience that empowers employees to be and do their best. Click here to learn more about these solutions and the value they can deliver.