Citrix Tops in Customer Support

Company earns Global Rated Outstanding Support certifications from Technology Services Industry Association, affirming commitment to customer excellence and success

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FORT LAUDERDALE, FL – January 14, 2021 – For the fifth straight year, Citrix Systems, Inc. (NASDAQ:CTXS) has been recognized as a leader in customer support. The company today announced that it has earned Global Rated Outstanding Support certifications for both its assisted and self-service  support offerings from the Technology Services Industry Association (TSIA), the world's leading organization dedicated to advancing the business of technology services.

“TSIA’s Global Rated Outstanding Assisted Support certifications are designed to recognize organizations that achieve the highest industry standards for customer support,” said Tom Pridham, TSIA’s SVP Global Accounts & Advisory Services. “Citrix has consistently demonstrated industry leadership in assisted customer support delivery, and this year, we are also pleased to honor them for the self-service support options they have introduced as part of their ongoing program innovation.”

The TSIA Operational Best Practices (OBP) program is a rigorous certification process that rates the capabilities of customer support organizations across all aspects of their operations, including more than 196 best practices. Auditors conducted a thorough inspection of Citrix and its processes, reviewing important procedures and inspecting support outcomes and determined that the company’s assisted and self-service support processes exceeded industry benchmarks.

“TSIA’s Global Rated Outstanding designation is further evidence that customers can rely on Citrix to deliver superior technical support, including effective handling of phone, email, chat, and online support submissions,” Pridham said.

The 2020 Rated Outstanding Assisted Support certifications are the latest in a string of accolades that Citrix has received for the strength of its support and services programs, including:

  • The NorthFace ScoreBoard Award for World Class Excellence in Customer Service for Support five-years running.
  • The TSIA STAR Award for Best Practices in Knowledge Management and Best Practices in Service Offer Development.

“The success of any business is measured by the success of its customers and the results it can help them to achieve,” said Hector Lima, Executive Vice President, Customer Experience Services, Citrix. “In 2020, our customers faced some of the most challenging circumstances they’ve ever had to manage, and in response, we reimagined our customer support operations to enrich the resources and experiences we provide and drive positive outcomes for their business. We are pleased to be recognized by TSIA for our efforts and will continue to evolve and innovate our support and services offerings to position our customers for success.”

Click here to learn more about Citrix’s Support and Services programs, and the value they can deliver for your organization.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology.

About Citrix
Citrix (NASDAQ: CTXS) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.

For Citrix Investors:
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2021 Citrix Systems, Inc.  Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries.  All other marks are the property of their respective owners.

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