The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers. Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.
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|Cloud Service(s)||Services Performed||HQ Location(s)||Other Location(s)||Contact Information|
|Microsoft Azure Gov||All||Storage and diagnostics||United States||https://www.microsoft.com/en-us/worldwide.asp||https://www.microsoft.com/en-us/concern/privacy|
|Amazon Web Services Gov Cloud (DNS Route 53)||
|Domain Name Service (DNS)||United States||Australia, Bahrain, Brazil, Canada, Costa Rica, France, Germany, Hong Kong, India, Ireland, South Korea, Singapore, South Africa, Sweden, Taiwan, United Kingdom||https://aws.amazon.com/contact-us/compliance-support/|
|New Relic||All||Connectivity monitoring, logging and analytics||United States||Australia, France, Germany, Ireland, Israel, Japan, Singapore, South Korea, Spain, Switzerland, United Kingdomemail@example.com
Sub-processors used for providing support services:
|Sub-processor||Citrix Service(s)||Services Performed||HQ Location(s)||Other Locations||Inquiries|
|LogicMonitor||Managed Services||Used to monitor our customers’ Citrix environments.||United States||Australia, India, Japan, Singapore, Sweden, United Kingdomfirstname.lastname@example.org|
|Salesforce||All||Customer Service management, authentication and communications.||United States||Argentina, Australia, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, Morocco, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom||https://www.salesforce.com/form/contact/contact-privacy.jsp|
|ServiceNow||Managed Services||Support tool for optional paid consulting services.||United States||Australia, India, Ireland, Japan, Netherlands, United Kingdomemail@example.com|
|Slack||As Needed||Internal communication tool||United States||Australia, Canada, France, Germany, India, Ireland, Japan, Netherlands, Singapore, South Korea, Sweden, United Kingdom||Privacy@slack.com|