Maximize successful business outcomes with fully customizable services
Citrix Priority Plus provides purpose-built resources and expertise customized to manifest your most ambitious transformational goals. The world’s most experienced Citrix specialists manage, optimize and advocate for your environment at the highest levels.
High priority, deep peace of mind
We act as a full-time partner in your Citrix success—so you can free your focus to grow your business. Citrix Priority Plus ensures your Citrix solutions are always optimized for your biggest outcomes.
Exclusive access to Citrix experts
We build a team of world-leading Citrix specialists around your specific business goals. Leverage an elite team of consultants, technical account managers and escalation engineers to keep thriving with Citrix.
Fastest responses and restorations
There’s no line with Priority Plus. Get near-instant support and unmatched levels of monitoring, guidance and maintenance across all your issues and events.
Tailored for transformation
We build and execute custom packages based on your specific transformational goals. Our tailored programs accelerate, de-risk and spread the cost of transformational outcomes through hand-picked resources, consultancy, sponsorship, managed services and more.
Priority Plus grants the benefits of Select and Priority with the best possible options and customizable packages.
|Unlimited support with best-in-class
severity 1 response time target1
|Severity 1 fastest non-platform restoration target1||<6 hours||<4 hours|
|Access to software updates and/or code releases|
|Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey.|
|Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace.|
|Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions.|
|Priority Queue with direct access to Priority Support Engineers for faster issue resolution.|
|Critical Situation Management to own and expedite remediation for severity 1 issues.|
|Scheduled Support for change events to assist with implementations, migrations, and updates.||40 hours||80 hours|
|Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success.|
1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
Let’s get started
Upgrade your success to Priority Plus today