Operationalizing employee experience has always been important. A good employee experience (EX) pushes employees to do their best work, and has a direct impact on your business. In a recent survey by Citrix, 43% of employees surveyed had seen better employee experience lead to improved productivity, and more than 30% said EX led to improved profitability and better customer satisfaction.
Leaders must prioritise EX, particularly when there has been such a strain on the workforce as a result of the Covid-19 pandemic. As the workforce grapples with the new world of work, there has never been a more important time to operationalize EX. Leaders must secure the digital workspace, encourage collaboration across departments, and simplify workflows. However, EX is more than just deploying a new piece of technology or implementing a new process. To build the right EX you need to start with a clear understanding of the needs of employees and that’s where leveraging methodologies like design thinking are gaining popularity.
While the reasons to focus on EX are clear, many organizations struggle with how to operationalize EX strategies. The two key challenges are cultural and technological. Both culture and technology are key to improving employee experience, but leaders must leverage them in the correct way.
So, how can leadership teams overcome challenges, and execute and define an EX strategy? Join us as we discuss:
Head of Innovation Workforce and Workplace Services
Director of HR Technology and Employee Experience
Customer Engagement Strategist
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