Global Accounts Receivable contact

To contact Americas General Collections Department:

Call Citrix-Americas Accounts Receivable department by calling us at 1-800-424-8749 option #5-2-2-then select the region:

1- ) US
2- ) Canada
3- ) Brazil
4- ) all other Latin American and Caribbean Countries

Collections Email Position Direct Phone number  States
Sergio Saenz Collections Analyst 954-267-3000
Ext. 58840

California, Pennsylvania, New Mexico, North Carolina, Maryland, Colorado.

Josue Rodriguez Collections Analyst 954-267-3000
Ext. 58849

Georgia, Idaho, Indiana, New Hampshire, New York, Oregon, South Dakota, Washington.

Juan Rodriguez Castrillo Collections Specialist 954-267-3000
Ext. 58832

Arkansas, Minnesota, Mississippi, Missouri, Montana, Nevada, Virginia, Wyoming, Connecticut.

LAC Countries: Chile, Jamaica, Peru, Brazil, Trinidad, Bogota Colombia, Colombia, Guatemala, Paraguay, Uruguay, Venezuela, Virgin Island, Mexico, Guam, Argentina, Sto Domingo, Ecuador, Costa Rica, Panama.

Cristhofer Venegas Collections Specialist 954-267-3000
Ext. 58833

Alaska, Florida, Hawaii, Kansas, Louisiana, Massachusetts, Tennessee, Utah, Vermont, Kentucky

Heleen Duran Collections Specialist 954-267-3000
Ext. 58837

Delaware, Michigan, Rhode Island, Texas, West Virginia, Wisconsin, Alabama, Arizona, Oklahoma, South Carolina, District of Columbia, Maine.


Edgar Alonso Castillo Cubillo Collections Specialist 954-267-3000
Ext. 58838

Illinois, Iowa, Nebraska, New Jersey, North Dakota, Ohio, Puerto Rico.

Angelica Betancur Sr. Billing Analyst 954-267-2331
Ext. 22331
Luis Plazas Sr. Collections Analyst 954-267-8493
Ext. 28493

Hybris accounts.

(ALL Arrow,EC America, Immixx accts.regardless of state).

Yorlli Arce Baltodano Collections Team Lead 954-267-3000
Ext. 58839
Rossana Cavallini Credit, Collections, Cash Applications Manager II 954-267-2554
Ext. 22554

To contact Americas General Cash Application Team:

To contact Americas General Cash Application Team-Hybris Cloud:

To contact Americas General Credit Team:

To Contact our Global General inbox-Citrix Content Collaboration Accounts Receivable Team:

Collections General A/R Email Position
TBD Billing and Collections Manager, ShareFile Finance
Andrea Wright Accountant
Sarah Oliver Accountant

To contact EMEA Accounts Receivable Team-General Email or call +44 1753276200


General A/R Email


General the switchboard

Cristina Pardo Senior EMEA C&C Manager 0044(0)175327 6236
Anselmo Mura Supervisor, Credit Risk Analysis 0044(0)175327 6229
Gurpreet Suri Credit Risk Analyst 0044(0)175327 6254
Sue BenHassine Sr. Collections Analyst 0044(0)175327 6211
Pravin Haria Collections Specialist 0044(0)175327 6235
Sophie Koutcher Collections Analyst 0044(0)175327 6348
Jugjeet Dhuna Cash Applications Analyst 0044(0)175327 6232

To Contact APAC Accounts Receivable Team –Call PH 61 2 8870 0800 Fax 61 2 8870 0600

Collections Position Switchboard Phone number States/Cities
Kevin Chang
Lead Credit Specialist PH 61 2 8870 0800 Fax 61 2 8870 0600 Japan & Korea
Anitha K K
Lead Credit and Collections PH 91 80 39541000 ext.78003 Fax 91 80 39540060 Region: ASEAN & INDIA
Vidyashree M K
Lead Credit and Collections PH 61 2 8870 0800 Fax 61 2 8870 0600 Region: ANZ
Rui Jia
Lead Credit Specialist PH 61 2 8870 0800 Fax 61 2 8870 0600 Greater China Region
Jack Bal
Mgr Credit II, Order-to-Cash PH 61 2 8870 0800 Fax 61 2 8870 0600 Credit Manager APJ