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Citrix Virtual Apps and Desktops offers different release types to best fit your needs. For on-premises deployments, we offer Current Releases and a Long Term Service Releases (LTSR) to deliver the latest features and updates in a cadence that works best for your business.
Specific lifecycle milestone dates for each on-premises release of the products are posted within the Product Matrix Table or Legacy Product Matrix Table. The products follow the typical lifecycle policies described in more detail on the Lifecycle Milestones pages. These products adopted a new Servicing Options release strategy starting with Citrix XenApp & XenDesktop 7.6 LTSR. General guidance regarding lifecycle milestones for each release strategy is defined below.
In addition to the typical phases and milestones, the End of Extended Support milestone defined below also applies to certain releases of these products.
Citrix DaaS (formerly Virtual Apps and Desktops service) receives fixes and updates on an ongoing basis. Please refer to the Product Matrix Table.
We know you need to balance the rapid pace of innovation with long term planning to control the risk and expense of introducing change to your enterprise app and desktop delivery solution. Citrix provides servicing options to give you greater flexibility and choice in how you adopt new Citrix Virtual Apps and Citrix Virtual Apps and Desktops functionality while giving you greater predictability for maintaining and managing the support of your environment.
Long Term Service Releases (LTSR) are ideal for large enterprise production environments where you would prefer to retain the same base version for an extended period. With LTSR, you will have regular access to fixes typically void of new functionality for predictable on-going maintenance. With each LTSR comes new extended support timelines that let you plan ahead for upgrades at a pace that’s right for you and your organization.
Citrix applies the following product lifecycle strategy to a LTSR of XenApp, XenDesktop or Citrix Virtual Apps and Desktops: A LTSR will reach End of Life (EOL) 5 years after the release date. A LTSR will reach End of Extended Support (EOES) 10 years after the release date. Citrix recommends customers maintain their LTSR sites with the latest Cumulative Update (N). Code-level maintenance will only be available on the latest Cumulative Updates. A LTSR is eligible for the Extended Support Program. The product release dates are noted on the product download pages and individual EOL and EOES dates for each LTSR are noted on the Product Matrix Table or Legacy Product Matrix Table.
Current Releases (CR) deliver the latest, most innovative app, desktop, and server virtualization features and functionality allowing you to stay on cutting edge technology and ahead of your competition. Ideal for agile environments where you can rapidly deliver the newest app, desktop, and server virtualization features, including both production and test environments. Instead of managing new releases and patches independently, with Current Releases you can simply upgrade to the latest release which includes fixes and new functionality side-by-side.
Citrix applies the following product lifecycle strategy to Current Releases (CR) of Citrix Virtual Apps and Desktops: Current Releases (N) will reach End of Maintenance (EOM) 6 months after the release date. Citrix recommends customers adopt the latest Current Release. Current Releases will reach End of Life (EOL) 18 months after the release date. Current Releases are not eligible for the Extended Support Program, details below. The product release dates are noted on the product download pages.
|Long Term Service Release (LTSR)||Current Release (CR)|
|Customer Success Services Required||Yes1||Yes2|
|Product Lifecycle Timelines||5 years of mainstream support + 5 years of extended support3||Standard product lifecycle milestones4|
|Access to Releases||Citrix.com/Downloads||Citrix.com/Downloads|
|Cumulative Update Schedule||4-6 months9||N/A|
|Release Schedule||2-3 years9||3-9 months9|
|Enhancement Requests||No enhancements until next LTSR||Rapid release cycles, more opportunities for enhancements|
1 Customer Success Services Program information
2 Customers with legacy Subscription Advantage have access to Current Releases for the duration of their contract, but are encouraged to upgrade to Customer Success Services.
3 Separate support contract is required for extended support. Citrix reserves the right to replace third party components with other components offering substantially similar or superior functionality where third party licenses to such components do not allow Citrix to fulfill LTSR support requirements.
4 Standard product lifecycle milestones information
5 Cumulative Updates will typically contain fixes only for Long Term Service Release sites. You will be asked to install relevant Cumulative Updates on Long Term Service Release sites.
6 Rapid release cycles allow you to add new features and all public bug fixes by upgrading to the next current release. You will be asked to upgrade Current Release sites to a newer release that includes relevant fixes as well as new features and functionality.
7 Customers on Long Term Service Releases will be asked to update to next Cumulative Update that contains the fix.
8 Customers on Current Releases might be asked to upgrade to next release that contains the fix.
9 General guidance, Citrix does not release product roadmaps publicly.
End of Extended Support (EOES)
This milestone signifies when a specific product release will no longer be covered under the Extended Support Program. The Extended Support Program puts customers in control of their upgrade strategy by offering technical support and maintenance after the End of Maintenance (EOM) or End of Life (EOL) milestone. Refer to the Extended Support Program details.