Only a Citrix X1 Mouse purchased from the Citrix Store or an authorized distributor is entitled to a 90 day warranty. A Citrix X1 Mouse obtained as part of a giveaway does not qualify for replacement. If you have an issue with your mouse, please reference the diagnostic instructions before submitting a replacement request.
Citrix replacement requests are processed in the US. Please provide your reason for replacement in English to ensure we can process your replacement quickly.