How to design IT ecosystems that power optimal employee experiences

The Wall Street Journal reports 81 percent of executives expect a significant transformation of employee experience in the next five years. This places new expectations not only on your employees, but also on the IT systems that enable them.

ARTICLE | 3m read
December 22, 2019

As a leader in your company, you need to provide an IT ecosystem architected for your employees to do their best work. In this post, I want to examine how to design IT ecosystems that optimize your employee experience by removing the friction from everyday work.

Simplify cloud migration and management to improve end-user experience

According to the WSJ survey 74 percent of respondents anticipate high financial benefit from leveraging technology to advance their employee experience. Moving your workloads and applications to the cloud is a great way to improve speed and cost efficiency, and it’s a crucial element of an IT ecosystem that optimizes the employee experience. However, 82 percent of organizations say their network complexity is hindering their ability to move to the cloud.

Your IT ecosystem needs to simplify cloud migration and management to deliver the experience your employees want. The best way to do this is adopting digital workspace technology that lets you store cloud workloads anywhere and then deploy and manage them from a single console. This gives your IT team the oversight they need to secure your data and empowers end users to choose the SaaS, enterprise, and web apps they use to do their work.


PJ Hough
Executive Vice President and Chief Product Officer

Take a more unified approach to reduce context switching

A top consideration in how technology is used for employee experience is improving productivity, according to the WSJ report. One powerful way your IT ecosystem can support a more productive employee experience is to reduce context switching between applications. While each switch may only take a second, the need to refocus can add up to a 40 percent productivity loss over time, according to the Harvard Business Review.

To reduce context switching, your IT ecosystem should adopt technology that brings each employee’s most used business apps into one unified interface. This organizes their essential tools and data into a personalized workflow, which means less noise for them to navigate and more focused, productive work.

Automate busy work and routine tasks to nurture creativity

In addition to improving productivity, respondents from the WSJ survey said enhanced employee creativity was one of the top anticipated employee experience benefits. One of the best ways your IT ecosystem can support employee innovation is streamlining routine tasks and busy work. These quick but constant tasks can sap employee focus, preventing them from entering the kind of focused workflows where creativity flourishes.

To reduce these distractions, adopt technology that relies on machine learning to intelligently filter and automate everyday tasks like calendar scheduling, setting up email reminders, and approving expense reports. You can further support this kind of automation by adopting technology that lets your IT team create their own microapps to find new efficiencies for different workflows.

IT can power an employee experience that brings out the best

It’s time for your IT ecosystem to elevate the employee experience by removing the friction of everyday work. By adopting technology that simplifies cloud migration, unifies access to business apps, and automates routine busy work, you can pave the way to innovation, creative thinking, and agility across your company. The result is an exceptional work experience that not only helps your employees get more done, but to do more of their best work.


productivity loss over time from the need to refocus after context switching.