Your worst customer situations — solved! Discover ways you can come out a winner with those tough customers.
Feb 17 2016

DATE
Feb 17, 2016

Your worst customer situations — solved!

Discover ways you can come out a winner with those tough customers.

Let Rich Gallagher role-play his way through your worst customer support situations.

Explore examples like:

  • The high-maintenance customer: People who demand too much
  • The technologically challenged: Users who take up too much time
  • The intimidator: Those who always use anger as a weapon
  • The victim: Customers who really need help — and reassurance

Speaker

Rich Gallagher, Founder, Point of Contact Group

Rich Gallagher is a former customer service executive who heads Point of Contact Group, a training and development firm in Ithaca, New York. He is the author of several books on customer service, support and communications skills, including “What to Say to a Porcupine” and “The Customer Service Survival Kit.”