Talking to Crazy | What Makes People Tick and How to Avoid Ticking Them Off How to feel more confident and stay calm in high-stress support calls
Mar 2 2016

DATE
Mar 2, 2016

Talking to Crazy | What Makes People Tick and How to Avoid Ticking Them Off

How to feel more confident and stay calm in high-stress support calls

Don’t let irrational customers bring you down to their level. It’s just a lose-lose situation.

What you will learn 

  • How irrational people can quickly cause support team burnout
  • Why these customers behave the way they do
  • How to confidently deal with “impossible” support situations
  • Communication tips from a clinical psychiatrist

Speaker 

Dr. Mark Goulston, CEO, Goulston Group