Unlocking the Hidden Customer Experience Webinar: Know why your customers act the way they do
Nov 10 2015

DATE
Nov 10, 2015

Unlocking the Hidden Customer Experience

Webinar: Know why your customers act the way they do

Customers are irrational. Don’t fight it — accept it! If you plan on improving customer loyalty and retention, you need to embrace the emotional and psychological side.

Join this webinar to hear author Colin Shaw explore the new science of behavioral economics and its impact on customer experience. He’ll cover how customers make decisions and why they do what they do, so you can make predictions, reduce costs and grow revenue of every interaction.

What you will learn

  • Why customers don’t behave the way you think they will
  • How the subconscious affects your customer’s actions
  • How to design and deliver world-class customer experiences
  • And more...

Speaker

Colin Shaw, Founder and President, Beyond Philosophy