Discover how leading businesses take advantage of video, mobile and social to reduce costs, speed service and keep people happy.
What you will learn
- The key challenges of service and support in the modern era
- 10 ways that service and support will change in the near future
- How successful businesses get the most out of improved communications
- How to leverage upcoming technologies in your own organization
Aly Pinder, Senior Analyst
Jim Rapoza, Research Director