Lessons for IT from the Front Lines of Customer Support
Nov 4 2015

DATE
Nov 4, 2015

Lessons for IT from the Front Lines of Customer Support

Discover hard-won lessons from the best and worst customer-facing organizations to see what IT can do differently.

What you will learn

  • How to become a better listener and act on what you hear
  • Ways that IT can track user sentiment and services
  • How world-class operations like Dell have changed their support
  • And more...

Speaker

David Strom, Author and IT Expert