How to get Actionable Data out of your Satisfaction Surveys
Jun 3 2015

DATE
Jun 3, 2015

HOSTED BY
Citrix

How to get Actionable Data out of your Satisfaction Surveys

Discover some of the critical mistakes companies make with their customer satisfaction surveys and how to ensure you always get accurate data and actionable findings.

What you will learn

  • The critical truths of customer experience
  • 7 mistakes companies commonly make in surveys
  • 6 steps that lead to great satisfaction surveys
  • Examples of the kinds of questions that really work
Speaker
Martha Brooke, Founder, InterAction Metrics