Welcome to Priority

Citrix Priority offers a full partnership with our proactive Customer Success team that helps you achieve bigger and better outcomes from your Citrix solutions.

As a Priority customer, you have:

An assigned Technical Account Manager

We learn about your business-critical environment and ensure your Citrix solutions deliver maximum business value

Success planning

We make sure your Citrix environment always supports your business objectives

Environment supportability reviews

We help you achieve even greater return on your investment by optimizing supportability

Priority queue

You have direct access to Priority Support Engineers to help resolve your issues quickly

Critical situation management

For severity one issues, our <15-minute initial target response time and <6-hour restoration targets help accelerate remediation for your most important cases

Up to 40 hours of scheduled support

Get expert assistance for your change events related to implementations, migration and updates

Start accessing your benefits

Get the most value from your Citrix investment with all the resources you need—fast.

Explore your self-help resources and community

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