Priority Plus

Maximize successful business outcomes with fully customizable services

Thanks to Priority Plus and our entire team of suppliers, we enacted a twentyfold increase in accommodating remote workers.

Ron Guerrier
CIO and Secretary of Innovation & Technology
State of Illinois

Read customer story

What you get with Priority Plus

Citrix Priority Plus provides purpose-built resources and expertise customized to manifest your most ambitious transformational goals. The world’s most experienced Citrix specialists manage, optimize and advocate for your environment at the highest levels.

High priority, deep peace-of-mind
Exclusive access to Citrix experts
Fastest responses and restorations
Tailored for transformation

High priority, deep peace of mind

We act as a full-time partner in your Citrix success—so you can free your focus to grow your business. Citrix Priority Plus ensures your Citrix solutions are always optimized for your biggest outcomes.

Exclusive access to Citrix experts

We build a team of world-leading Citrix specialists around your specific business goals. Leverage an elite team of consultants, technical account managers and escalation engineers to keep thriving with Citrix.

Fastest responses and restorations

There’s no line with Priority Plus. Get near-instant support and unmatched levels of monitoring, guidance and maintenance across all your issues and events.

Tailored for transformation

We build and execute custom packages based on your specific transformational goals. Our tailored programs accelerate, de-risk and spread the cost of transformational outcomes through hand-picked resources, consultancy, sponsorship, managed services and more.

Program benefits

Priority Plus grants the benefits of Select and Priority with the best possible options and customizable packages.

Feature Select Priority Priority Plus
Unlimited support with best-in-class
severity 1 response time target
<30 min
<15 min
<10 min
Severity 1 fastest non-platform restoration target1   <6 hours <4 hours
Access to software updates and/or code releases
Select Learning Subscription featuring training to build skills and continuously upskill your team throughout your Citrix journey.
Success planning tools and resources to create a personalized plan, accelerate your project, measure progress, and ultimately drive usage to help you realize the full value of your workspace.
Assigned technical account management to understand your environment, business and technology objectives, and ensure optimization of your Citrix solutions.   
Priority Queue with direct access to Priority Support Engineers for faster issue resolution.  
Critical Situation Management to own and expedite remediation for severity 1 issues.  
Scheduled Support for change events to assist with implementations, migrations, and updates.    40 hours  80 hours
Customizable add-on packages aligned to your business objectives, with a hand-picked team of Citrix experts focused on your success.     

1 Program Terms and Conditions: For complete program comparison, as well as full terms and conditions, please reference our detailed program comparison guide.
 

More than 75% of Priority Plus customers experienced at least a 25% return on investment as a result of their Customer Success program.

TVID: FE0-6F6-B55

Let’s get started

Upgrade your success to Priority Plus today

Amplify your results with outstanding additional services

Consulting

Tap into our extensive pool of expert consultants, all eager to help your business thrive.

Premium Training

Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.