A digital workspace is an integrated technology framework designed to deliver and manage app, data, and desktop delivery. It allows employees to access their apps and data real-time – on any device, from any location regardless of whether the information is stored through cloud services or in the data center. For a digital workspace solution to be successful, it must provide a unified, contextual, and secure experience for IT and end users.
A unified, secure, and intelligent digital workspace includes:
1. A better employee experience
Research suggests that the more engaged employees are in their work, the more likely they are to be productive, self-starting, and innovative1. But endless stacks of apps, systems, and sign-ins across mobile devices like laptops and smartphones are burying employees in a mountain of distractions and wasted time. In fact, employees spend the equivalent of a full workday each week searching systems, entering passwords, and hunting down information2. It’s no wonder that 85% of workers feel disengaged1.
A digital workspace solution can help you transform the employee experience by enabling a simpler and more flexible workstyle that attracts and retains the kind of talent you need to move the business forward.
2. Enhanced security and data breach protection
Both business and IT leaders alike want to allow employees to access what they need from anywhere work needs to get done, whether that’s on the road, at a client site, or at home. But with employees conducting as much as 60% of their work away from desks, the potential for compromised accounts is everywhere.3 That’s one reason why a digital workspace offers single sign-on (SSO) to every app and file, from any device. Fewer passwords means less risk to the business — and fewer calls to the IT help desk.
A digital workspace also improves security by giving IT a complete view into network traffic, users, files, and endpoints, making it easier than ever to stay ahead of both internal and external threats. Machine learning and artificial intelligence built into the digital workspace protect company data from hacks, malware, and end-user mistakes — long before they happen. And you can decide who gets access to what based on job role, location, device, or activity.
3. Flexibility to choose any technology your organization needs
A digital workspace makes it easy for organizations to embrace new technologies and the cloud without worrying about security or a compromised user experience. A digital workspace offers one place for people to access any app, whether SaaS, web, mobile or virtual. And IT can manage it all in one unified console on the back end. Advanced security controls for SaaS and web apps mean IT can let people use the apps they know and love but in a controlled environment.
Employees in organizations of all sizes and industries can benefit from a digital workspace. Here are a few examples of how a digital workspace can be tailored to provide the right balance of security, productivity, experience, and governance objectives for any role or task:
Remote and mobile workers
A digital workspace lets these workers use everything from legacy company applications to cloud-based apps like Office 365, which must have business policies applied for creating and using sensitive data.
If they work remotely for a regulated call center, for example, a digital workspace can help enforce the rigors of PCI DSS. Or if they travel for business, a digital workspace lets them work on an airplane, in hotels, and at foreign destinations but only with apps and content that are risk-appropriate to each situation. And if they work in healthcare, clinicians and doctors who roam across facilities have instant, secure access to the most sensitive information from wherever they need to be.
Workers with top-secret projects need to keep materially sensitive information and intellectual property for the private use of a small, defined team. A digital workspace can encrypt all content by default and make it accessible only by the team — even if it was accidently or maliciously exposed. This includes integrations with third parties, such as external legal counsel. Additionally, for M&A teams, a digital workspace can tie disparate organizations together, integrating resources where preferred, and isolating resources where demanded.
Contractors and contingent workers
Many organizations rely on contractors and contingent workers, but managing their unique requirements can be challenging. For example, providing access to company applications and data is tricky, as these workers may not be part of an organization’s Active Directory group and, therefore, are not well managed. They also may not have the time to learn how to navigate the necessary applications, as they may be different from those they’ve used in prior engagements.
While the concept of a digital workspace began with providing unified access to apps and data, that alone is no longer enough to meet the needs and expectations of the modern-day worker. Almost 70% of workers toggle between apps up to 10 times per hour, causing 38% of them lose their train of thought4.
The digital workspace of the future must use machine learning and artificial intelligence to guide and focus work so people can spend less time context switching and more time tending to the job they were hired to do. Virtual assistance, automation of routine tasks, personalized insights, and prioritization of top actions are just some of the ways an intelligent digital workspace solution helps people work smarter and faster.
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