Executive Vice President of Customer Experience
Hector Lima is Executive Vice President of Customer Experience at Citrix, where he is responsible for driving customer outcomes and success through Citrix technology by delivering a world-class experience that maximizes customer value.
His organization includes professional services, customer success management, and global customer support, and focuses on engaging in advisory, implementation and management services, along with customer success planning and environment stability and optimization management.
Most recently serving as Senior Vice President of Customer Success within the Worldwide Sales and Services organization, Lima has been with Citrix for more than 20 years. During this tenure, he has held a number of leadership roles in Professional services, Consulting and Education organizations.
In 2015, he served as interim EMEA Vice President and General Manager for Sales. Prior to joining Citrix, Lima was a consultant for Accenture and Innovex Group. He holds a bachelor’s degree in economics from Brown University.