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Try the automated troubleshooting tool
Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for Citrix Virtual Apps, Citrix Virtual Apps and Desktops, Citrix Hypervisor, Citrix ADC, ByteMobile, Citrix Endpoint Management, Citrix SD-WAN, CloudPortal, Provisioning Services and Citrix Virtual Apps and Desktops Connector.
Helpful Resources
Licensing Management
Activate, upgrade and manage Citrix licenses
Knowledge Center
A database of articles and bulletins written by Citrix technical experts
Product Documentation
A library of product documentation for Citrix solutions and technologies
Support Forums
Discussion forums where you can ask questions and get real-world answers from other customers