Contact Support
Citrix is committed to helping you be successful with our solutions. To ensure that your support request is routed to the correct resources, please select one of the options below.
Citrix is committed to helping you be successful with our solutions. To ensure that your support request is routed to the correct resources, please select one of the options below.
I have a support agreement
Open a case for assistance with troubleshooting, break-fix, or other product issues.
Due to high call volume, we recommend opening an online support case.
Other technical support options:
Chat live | Call Technical Support
For Citrix Content Collaboration support, visit http://sharefile.com/support.
For Podio support, visit https://support.citrix.com/cscase#/podio
I don't have a support agreement
For general questions, account maintenance, licensing and renewals, or to update or merge company information, select a region and then fill out the Customer Support form.
Available 24x5
Citrix Customer Success Services customers:
Try Live Chat for fast answers to general technical questions!
Try the automated troubleshooting tool
Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for Citrix Virtual Apps, Citrix Virtual Apps and Desktops, Citrix Hypervisor, Citrix ADC, ByteMobile, Citrix Endpoint Management, Citrix SD-WAN, CloudPortal, Provisioning Services and Citrix Virtual Apps and Desktops Connector.
Helpful Resources
Licensing Management
Activate, upgrade and manage Citrix licenses
Knowledge Center
A database of articles and bulletins written by Citrix technical experts
Product Documentation
A library of product documentation for Citrix solutions and technologies
Support Forums
Discussion forums where you can ask questions and get real-world answers from other customers