Sub-Processors for Citrix Cloud & Support Services and Citrix Affiliates

As of April 23, 2020

The following lists provide information related to the third-party sub-processors and Citrix corporate affiliates that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor
Location Cloud Service(s) Services Performed
Akamai United States Cedexis Connectivity monitoring, logging and analytics
Amazon Web Services
United States All Storage and diagnostics
Dialogflow United States Citrix Assistant Natural language processing only (not stored)
Dome9 United States Citrix Cloud Cloud platform and connectivity monitoring
Duo Security United States Cedexis Security and authentication services
Firebase (formerly Crashlytics) United States Citrix Cloud Traffic/event analysis
Google Analytics United States Citrix Cloud Traffic/event analysis
Host Virtual, Inc. United States Cedexis Connectivity monitoring, logging and analytics
LaunchDarkly United States

Citrix Cloud

XenMobile

Traffic/event analysis
Limelight Networks United States Cedexis Traffic management
Microsoft Azure United States All Storage and diagnostics
Microsoft Defender Advanced Threat Protection (MDATP) United States Citrix Cloud
Citrix Content Collaboration
Security monitoring
New Relic United States All Connectivity monitoring, logging and analytics
Pendo
United States

Citrix Cloud

ShareFile

In-app communications
Qualys United States

Citrix Cloud

Citrix Content Collaboration

Security monitoring
Rackspace United States Podio Storage, logs and diagnostics
Segment.io, Inc. United States RightSignature Analytics
SendGrid (Twilio) United States Citrix Cloud Email Service Provider
Softlayer (IBM) United States Cedexis Security monitoring
Splunk United States All Connectivity monitoring, logging and analytics
Stackpath (formerly Highwinds) United States Intelligent Traffic Management Traffic management
Sumologic United States Cedexis Connectivity monitoring, logging and analytics
Zenlayer (formerly C3Networks Inc.) United States Intelligent Traffic Management Connectivity monitoring, logging and analytics

Other Cloud Sub-processors Used Only for a Specific, Optional Cloud Feature or Function:

Sub-processor
Location Citrix Service(s) Services Performed
BlockScore Inc. United States RightSignature
Optional authentication service
ClickSend United States Podio Optional SMS notification service
Stripe Inc. (Salesforce) United States All Customer Service management, authenticatication and communications.
ServiceNow United States Managed Services Support tool for optional paid consulting services.
Slack United States All Internal communication tool
Stripe Inc. (Salesforce) United States RightSignature Payment processing
Telesign United States ShareFile Multifactor Authentication Mechanism
UserVoice United States Citrix Cloud Optional user discussion board

Sub-processors Used for Providing Support Services:

Sub-processor
Location Citrix Service(s) Services Performed
Direct Line Inc.
United States Intelligent Traffic Management Phone support
LogicMonitor United States Managed Services Used to monitor our customers’ Citrix environments.
RingCentral United States RightSignature Support call routing
Salesforce United States All Customer Service management, authentication and communications.
ServiceNow United States Managed Services Support tool for optional paid consulting services.
Slack United States As Needed Internal communication tool

Citrix Affiliates:

Citrix Corporate Entity
Country
Citrix Systems Inc. United States
Citrix Systems Canada, Inc. Canada
Citrix Sistemas do Brasil Ltda. Brazil
Citrix Systemas de Argentina, S.R.L. Argentina
Citrix Sistemas de Chile Ltda. Chile
Citrix Sistemas de Colombia SAS Columbia
Citrix-Systems Technologies Costa Rica SRL Costa Rica
Citrix Sistemas de Mexico, S. de RL de CV Mexico
Citrix Systems Puerto Rico Corp. Puerto Rico
Citrix Systems GmbH Austria
Citrix Systems Belgium S.P.R.L. Belgium
Citrix Systems Czech Republic SRO Czech Republic
Citrix Systems Denmark ApS Denmark
Citrix Systems Finland Oy Finland
Cedexis Sas France
Citrix Systems France SARL France
Citrix Systems GmbH Germany
Citrix Greece MEPE Greece
Citrix Systems Ireland Ltd. Ireland
Citrix Systems International GmbH Ireland
Citrix Systems Italy S.r.L. Italy
Citrix Systems Netherlands B.V. Netherlands
Citrix Systems Poland Sp. Zo.o Poland
Citrix Systems Spain, SL Spain
Citrix Systems Sweden AB Sweden
Citrix Systems International GmbH Switzerland
Citrix Systems Norway AS Norway
Citrix Systems International GmbH Russia
Citrix Systems Turkey YVH Ltd S Turkey
Citrix Systems UK Ltd. United Kingdom
Citrix R&D Limited United Kingdom
Citrix Systems International GmbH Dubai
Citrix Systems Saudi Arabia LLC Saudi Arabia
Citrix Systems South Africa (Pty) Ltd. South Africa
Citrix Systems Asia Pacific Pty Ltd. Australia
Citrix Systems Information Technology (Beijing) Ltd China
Citrix Systems Hong Kong Limited Hong Kong
Citrix Systems India Private Limited India
Citrix R&D Pvt. Ltd. India
Citrix Systems Singapore Pte Ltd. Indonesia
Citrix Systems Japan Kabushiki Kaisha Japan
Citrix Systems Korea Ltd. Korea
Citrix Systems Malaysia Sdn Bhd Malaysia
Citrix Systems New Zealand Ltd. New Zealand
Citrix Systems International GmbH Philippines
Citrix Systems Singapore Pte Ltd. Singapore
Citrix Systems Taiwan Ltd. Taiwan
Citrix Systems Asia Pacific Pty Ltd. Thailand