Citrix is committed to helping you be successful with our solutions. To ensure that your support request is routed to the correct resources, please select one of the options below.
I need help with a Citrix product issue
Open a case for assistance with troubleshooting, break-fix, or other product issues.
Due to high call volume, we recommend opening an online support case.
Other technical support options:
For Citrix Web App and API Protection support, visit
For Citrix Content Collaboration support, visit http://sharefile.com/support.
For Podio support, visit
I need help with licensing or account issues
For general questions, account maintenance, licensing and renewals, or to update or merge company information, select a region and then fill out the Customer Support form.
Citrix Customer Success Services customers:
Try Live Chat for fast answers to general technical questions!
Try the automated troubleshooting tool
Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for Citrix Virtual Apps, Citrix Virtual Apps and Desktops, Citrix Hypervisor, Citrix ADC, ByteMobile, Citrix Endpoint Management, Citrix SD-WAN, CloudPortal, Provisioning Services and Citrix Virtual Apps and Desktops Connector.