REPORT

Gartner Report – Overcome the Top 3 Challenges to Setting Up Contact Center Agents for Remote Working

As the COVID-19 pandemic challenges organizations to keep customer service agents connected while working remotely, Gartner estimates that cloud contact service agents will outnumber on-premises contact center agents by 2024.

We believe this Gartner report offers key insights for application leaders responsible for customer service and support technology, including:

  • Best Practices for Setting Up Contact Center Agents for Remote Working
  • Typical CCaaS Technology Selection Steps and Timeline
  • Utilization of VDI in Contact Center Environment

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