Contact support

Citrix is committed to helping you be successful with our solutions. To ensure that your support request is routed to the correct resources, please select one of the options below.

I need help with a Citrix product issue

Open a case for assistance with troubleshooting, break-fix, or other product issues.

Due to high call volume, we recommend opening an online support case.

Open or view case

Other technical support options:

Chat liveCall Technical Support

For Citrix Web App and API Protection support, visit

For Citrix Content Collaboration support, visit

For Podio support, visit

For Wrike support, visit

I need help with licensing or account issues

For general questions, account maintenance, licensing and renewals, or to update or merge company information, select a region and then fill out the Customer Support form.

Available 24x5

Citrix Customer Success Services customers:

Try Live Chat for fast answers to general technical questions!

Try the automated troubleshooting tool

Citrix Insight Services is a free tool from Citrix that analyzes your log files, profiles your virtualization environment and scans for hundreds of known issues. It's the same tool our support engineers use every day to diagnose problems quickly and accurately. Available for Citrix Virtual Apps, Citrix Virtual Apps and Desktops, Citrix Hypervisor, Citrix ADC, ByteMobile, Citrix Endpoint Management, Citrix SD-WAN, CloudPortal, Provisioning Services and Citrix Virtual Apps and Desktops Connector.

Access the tool

Helpful Resources

Licensing Management
Activate, upgrade and manage Citrix licenses

Knowledge Center
A database of articles and bulletins written by Citrix technical experts

Product Documentation
A library of product documentation for Citrix solutions and technologies

Support Forums
Discussion forums where you can ask questions and get real-world answers from other customers