Sub-Processors for Citrix Cloud & Support Services and Citrix Affiliates

As of February 22, 2021

The following lists provide information related to the third-party sub-processors and Citrix corporate affiliates that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor
Location Cloud Service(s) Services Performed
Akamai United States Intelligent Traffic Management Connectivity monitoring, logging and analytics
Amazon Web Services
United States All Storage and diagnostics
Dome9 United States Citrix Cloud Cloud platform and connectivity monitoring
Duo Security United States Intelligent Traffic Management Security and authentication services
Elasticsearch B.V. United States Citrix Cloud Search functionality
Firebase (formerly Crashlytics) United States Citrix Cloud Traffic/event analysis
Functional Software, Inc. (Sentry) United States Citrix Workspace Monitor logs and events
Google Analytics United States Citrix Cloud Traffic/event analysis
Google Cloud Platform United States Citrix Cloud Traffic logging and analysis
Host Virtual, Inc. United States Intelligent Traffic Management Connectivity monitoring, logging and analytics
iboss Global Points of Presence Citrix Secure Internet Access Networking and security services
LaunchDarkly United States Citrix Cloud
Citrix Endpoint Management
Traffic/event analysis
Limelight Networks United States Intelligent Traffic Management Traffic management
Microsoft Azure United States All Storage and diagnostics
Microsoft Defender Advanced Threat Protection (MDATP) United States Citrix Cloud
Citrix Content Collaboration
Security monitoring
Neustar Global POPs
United States
Citrix Web App & API Protection Application security
New Relic United States All Connectivity monitoring, logging and analytics
Pendo
United States All In-app communications
Qualys United States Citrix Cloud
Citrix Content Collaboration
Security monitoring
Rackspace United States Citrix Podio Storage, logs and diagnostics
Segment.io, Inc. United States Citrix RightSignature Analytics
SendGrid (Twilio) United States Citrix Cloud Email Service Provider
Softlayer (IBM) United States Intelligent Traffic Management Security monitoring
Splunk United States All Connectivity monitoring, logging and analytics
Stackpath (formerly Highwinds) United States Intelligent Traffic Management Traffic management
Sumologic United States Intelligent Traffic Management Connectivity monitoring, logging and analytics
Zenlayer (formerly C3Networks Inc.) United States Intelligent Traffic Management Connectivity monitoring, logging and analytics

Other Cloud Sub-processors Used Only for a Specific, Optional Cloud Feature or Function:

Sub-processor
Location Citrix Service(s) Services Performed
ClickSend United States Citrix Podio Optional SMS notification service
Dialogflow United States Citrix Assistant Natural language processing only (not stored)
Stripe Inc. (Salesforce) United States Citrix RightSignature Payment processing
Telesign United States Citrix ShareFile Multifactor Authentication Mechanism
UserVoice United States Citrix Cloud Optional user discussion board

Sub-processors Used for Providing Support Services:

Sub-processor
Location Citrix Service(s) Services Performed
Bold360 (LogMeIn) United States Support Live chat and messaging
Coveo United States Citrix Knowledge Center Usage analytics
LogicMonitor United States Managed Services Used to monitor our customers’ Citrix environments.
RingCentral United States Support Global support call routing
Salesforce United States All Customer Service management, authentication and communications.
ServiceNow United States Managed Services Support tool for optional paid consulting services.
Slack United States As Needed Internal communication tool

Sub-processors for Citrix Cloud government:

Sub-processor
Location Cloud Service(s) Services Performed
Microsoft Azure Gov
United States All
Storage and diagnostics
Amazon Web Services Gov
United States All Storage and diagnostics
New Relic
United States All
Connectivity monitoring, logging and analytics

Sub-processors used for providing Citrix cloud government support services:

Sub-processors used for providing support services:

Sub-processor
Location Citrix Service(s) Services Performed
Direct Line Inc. United States Intelligent Traffic Management Phone support
LogicMonitor United States Managed Services
Used to monitor our customers’ Citrix environments.
RingCentral United States RightSignature
Support call routing
Salesforce United States All Customer Service management, authentication and communications.
ServiceNow United States Managed Services Support tool for optional paid consulting services.
Slack United States As Needed Internal communication tool

Citrix Affiliates:

Citrix Corporate Entity
Country
Citrix Systems Inc. United States
Citrix Systems Canada, Inc. Canada
Citrix Sistemas do Brasil Ltda. Brazil
Citrix Systemas de Argentina, S.R.L. Argentina
Citrix Sistemas de Chile Ltda. Chile
Citrix Sistemas de Colombia SAS Columbia
Citrix-Systems Technologies Costa Rica SRL Costa Rica
Citrix Sistemas de Mexico, S. de RL de CV Mexico
Citrix Systems Puerto Rico Corp. Puerto Rico
Citrix Systems GmbH Austria
Citrix Systems Belgium S.P.R.L. Belgium
Citrix Systems Czech Republic SRO Czech Republic
Citrix Systems Denmark ApS Denmark
Citrix Systems Finland Oy Finland
Cedexis Sas France
Citrix Systems France SARL France
Citrix Systems GmbH Germany
Citrix Greece MEPE Greece
Citrix Systems Ireland Ltd. Ireland
Citrix Systems International GmbH Ireland
Citrix Systems Italy S.r.L. Italy
Citrix Systems Netherlands B.V. Netherlands
Citrix Systems Poland Sp. Zo.o Poland
Citrix Systems Spain, SL Spain
Citrix Systems Sweden AB Sweden
Citrix Systems International GmbH Switzerland
Citrix Systems Norway AS Norway
Citrix Systems International GmbH Russia
Citrix Systems Turkey YVH Ltd S Turkey
Citrix Systems UK Ltd. United Kingdom
Citrix R&D Limited United Kingdom
Citrix Systems International GmbH Dubai
Citrix Systems Saudi Arabia LLC Saudi Arabia
Citrix Systems South Africa (Pty) Ltd. South Africa
Citrix Systems Asia Pacific Pty Ltd. Australia
Citrix Systems Information Technology (Beijing) Ltd China
Citrix Systems Hong Kong Limited Hong Kong
Citrix Systems India Private Limited India
Citrix R&D Pvt. Ltd. India
Citrix Systems Singapore Pte Ltd. Indonesia
Citrix Systems Japan Kabushiki Kaisha Japan
Citrix Systems Korea Ltd. Korea
Citrix Systems Malaysia Sdn Bhd Malaysia
Citrix Systems New Zealand Ltd. New Zealand
Citrix Systems International GmbH Philippines
Citrix Systems Singapore Pte Ltd. Singapore
Citrix Systems Taiwan Ltd. Taiwan
Citrix Systems Asia Pacific Pty Ltd. Thailand