EBOOK

Embracing a new normal for utilities

The challenges, opportunities and benefits beyond business as usual

COVID-19 is causing huge disruption across the utilities sector, resulting in challenges on a scale that nobody could predict. Global energy demand declined by 3.8% in the first quarter of 2020 as confinement measures were enforced1. In order to compete and survive, water and energy companies must be able to maintain their critical infrastructure services, avoiding significant breaks in service, whilst keeping people connected and productive and continuing to operate effectively in unpredictable situations and beyond.

Our eBook looks at five key areas where we think your business can make simple changes to adapt and stay competitive as a new utilities landscape emerges.

  • Cost reduction
  • Business continuity
  • Employee engagement
  • Customer experience
  • Sustainability

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Source :1ONS www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi

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