Retail focus 2020:
Adapting and preparing for a new era

This year the retail world has experienced unprecedented change, resulting in an unparalleled shift in shopping habits that has seen an increase in online sales from 20.1% of total retail sales at the start of the year to 31.2% in June 2020¹. It’s not just customer shopping trends that are changing, retailers are having to work harder than ever to delight customers, in a bid to boost sales and win loyalty amidst a market which is more competitive than ever before.

Our eBook looks at five key focus areas that could help retail businesses adapt and stay competitive, as a new retail landscape emerges.

Source : ¹ ONS  https://www.ons.gov.uk/businessindustryandtrade/retailindustry/timeseries/j4mc/drsi