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Sub-processors for Citrix cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor

 Cloud Service(s) Services Performed HQ Location(s) Office Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.asp

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://www.microsoft.com/en-us/concern/privacy
Amazon Web Services Gov Cloud (DNS Route 53)

Al

 Domain Name Service (DNS) United States https://www.amazon.jobs/en/locations/

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/contact-us/compliance-support/
New Relic All Connectivity monitoring, logging and analytics United States https://newrelic.com/about/contact-us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processors used for providing support services:

Sub-processor Citrix Service(s) Services Performed HQ Location(s) Office Locations Inquiries
LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States https://www.logicmonitor.com/contact

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com
Salesforce All Customer Service case management, authentication, chat and email communications. United States https://www.salesforce.com/company/locations/

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp
ServiceNow Managed Services Support tool for optional paid consulting services. United States https://www.servicenow.com/company/locations.html

ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com
Slack (Salesforce) As Needed Internal communication tool used by Engineering United States https://slack.com/about

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com