Cloud Software Group Sub-Processors and Affiliates for Cloud & Support Services

As of September 30, 2022

The following lists provide information related to the third-party sub-processors and Cloud Software Group Holdings, Inc. (“Cloud Software Group”) and its subsidiaries (“Affiliates”) that may have access to Customer Content when providing cloud or support services. Customer Content means any data that we access or receive or that you send or upload for storage or processing in order for Cloud Software Group to perform services. It also includes proprietary technical information associated with your environment, such as your system or network configurations and the controls you select.

Subscribe to RSS notifications of changes to this page
To subscribe to it, you will need a News Reader or other similar device.
- Drag the URL of the RSS feed into your News Reader
- Cut and paste the URL of the RSS feed into your News Reader

Sub-processor Service(s) Services Performed HQ Location(s)
Office Locations Inquiries
Akamai Technologies Intelligent Traffic Management Connectivity monitoring, logging and analytics United States https://www.akamai.com/company/locations

Akamai Technologies, Inc.
145 Broadway
Cambridge, MA 02142
USA

privacy@akamai.com

Amazon Web Services All Storage and diagnostics United States https://www.amazon.jobs/en/locations/

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/contact-us/compliance-support/

CloudGuard for Cloud Security Posture Management (formerly Dome9) Citrix Cloud Cloud platform and connectivity monitoring Israel https://www.checkpoint.com/about-us/contact-us/

Check Point Software Technologies GmbH,
Oskar-Messter-Str. 13, 85737
Ismaning Germany

privacy_inquiries@checkpoint.com

Duo Security (affiliate of Cisco) Intelligent Traffic Management Security and authentication services United States https://duo.com/support

Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134
USA

https://privacyrequest.cisco.com/;

Elasticsearch (Elastic B.V.) Citrix Workspace Search functionality Netherlands https://www.elastic.co/contact

Elasticsearch B.V.
Keizersgracht 281
1016 ED Amsterdam
The Netherlands

privacy@elastic.co

Firebase (Google Cloud Platform) Citrix Cloud Traffic/event analysis United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

Functional Software, Inc. (dba Sentry) Citrix Workspace Monitor logs and events United States https://sentry.io/careers/

Functional Software, Inc.
45 Fremont Street
8th Floor
San Francisco, CA 94105
USA

security@sentry.io

Google Analytics Citrix Cloud Traffic/event analysis United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

Google Cloud Platform Intelligent Traffic Management Traffic logging and analysis United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

Google Maps Platform Citrix Application Delivery Management Service Geographic map rendering of usage locations United States https://about.google/intl/en_us/locations/

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

https://support.google.com/policies/contact/general_privacy_form

NetActuate (formerly Host Virtual, Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States Poland

NetActuate Inc.,
309 W. Millbrook Rd., Suite 141
Raleigh, NC 27609
USA

privacy@netactuate.com

iboss, Inc. Citrix Secure Internet Access Networking and security services United States https://www.iboss.com/contact-us/

iboss, Inc.
101 Federal Street, 23rd Floor
Boston, MA 02110
USA

privacy@iboss.com

LaunchDarkly (Catamorphic Co.) Citrix Cloud
Citrix Endpoint Management
Feature management United States United States

Catamorphic, Co.
325 9th Street
San Francisco, CA 94103
USA

privacy@launchdarkly.com

Limelight Networks Intelligent Traffic Management Traffic management United States limelight.com/locations/

Limelight Networks
222 South Mill Street, Suite 800
Tempe, AZ 85281
USA

privacy@llnw.com

Microsoft Azure All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.aspx

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule

Microsoft Defender for Endpoint (formerly Microsoft Defender Advanced Threat Protection [MDATP]) Citrix Cloud
Citrix Content Collaboration
Security monitoring United States https://www.microsoft.com/en-us/worldwide.aspx;

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule

Neustar Citrix Web App & API Protection Application security United States https://www.home.neustar/about-us/contact-us

Neustar Privacy
1906 Reston Metro Plaza Suite 500
Reston, VA 20190
USA

privacy@team.neustar

New Relic All Connectivity monitoring, logging and analytics United States https://newrelic.com/about/contact-us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Pendo All In-App communications and analytics United States Israel, Japan, United Kingdom

Pendo.io
150 Fayetteville St.
Raleigh, NC 27601
USA

gdpr@pendo.io

SendGrid (Twilio) All Email Service Provider United States https://sendgrid.com/careers/locations/

Twilio Inc.
375 Beale Street
Suite 300
San Francisco, CA 94105
USA

Or

Twilio Inc.
25 N Wall Quay, North Wall
Dublin 1, D01 H104
Ireland

privacy@twilio.com

Softlayer (IBM) Intelligent Traffic Management Security monitoring United States https://www.ibm.com/planetwide/

SoftLayer Technologies, Inc.
Stanford Corporate Center
14001 North Dallas Parkway,
Suite M100
Dallas, TX 75240
USA

DPA.Help.project@uk.ibm.com

Splunk All Security monitoring, logging and analytics United States https://www.splunk.com/en_us/about-splunk/contact-us.html#office-locations

Splunk Inc.
270 Brannan Street
San Francisco, California 94107
USA

dpo@splunk.com

Stackpath (formerly Highwinds) Intelligent Traffic Management Traffic management United States Israel

Overture, LLC
800 S. Northpoint Blvd.
Waukegan, IL 60085
USA

Privacy@overturepromo.com

Sumologic Intelligent Traffic Management Connectivity monitoring, logging and analytics United States https://www.sumologic.com/contact-us/

Sumo Logic, Inc
305 Main Street
Redwood City, CA 94063
USA

privacy@sumologic.com Emea-privacy@sumologic.com

Zenlayer (formerly C3Networks Inc.) Intelligent Traffic Management Connectivity monitoring, logging and analytics United States https://www.zenlayer.com/contact-us/

Zenlayer, Inc.
21680 Gateway Center Dr, Suite 350
Diamond Bar, CA 91765
USA

Admin@zenlayer.com

Wrike, Inc. Wrike, Wrike Analyzer, Wrike Discover Wrike United States https://www.wrike.com/contact-sales/
Wrike, Inc.

Sub-processor

Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Telesign Citrix ShareFile Multifactor Authentication Mechanism United States https://www.telesign.com/contact

TeleSign Corporation
13274 Fiji Way Suite 600
Marina del Rey CA 90292
USA

PrivacyOffice@telesign.com

Sub-processor Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Coveo Solutions Inc. Citrix Knowledge Center Usage Analytics and indexing to speed response. United States https://www.coveo.com/en/contact

Coveo Solutions Inc.
3175 des Quatre-Bourgeois, Suite 200
Quebec City QC G1W 2K7
Canada

coveoprivacy@coveo.com

LogicMonitor Citrix Managed Services Used to monitor our customers’ Citrix environments. United States https://www.logicmonitor.com/contact

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com

Salesforce Citrix Support and Account Services Customer Service case management, authentication, chat and email  communications. United States https://www.salesforce.com/company/locations/

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp

ServiceNow Managed Services Support tool for optional paid consulting services. United States https://www.servicenow.com/company/locations.html

Service Now, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com

Slack (Salesforce) As Needed Internal communication tool used by Engineering United States https://slack.com/about

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com

Sub-processor

Service(s) Services Performed HQ Location(s) Office Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States https://www.microsoft.com/en-us/worldwide.asp

Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA

https://www.microsoft.com/en-us/concern/privacy

Amazon Web Services Gov Cloud (DNS Route 53)

Al

Domain Name Service (DNS) United States https://www.amazon.jobs/en/locations/

Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA

https://aws.amazon.com/contact-us/compliance-support/

New Relic All Connectivity monitoring, logging and analytics United States https://newrelic.com/about/contact-us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processor Service(s) Services Performed HQ Location(s) Office Locations Inquiries
LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States https://www.logicmonitor.com/contact

LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA

privacy@logicmonitor.com

Salesforce All Customer Service case management, authentication, chat and email communications. United States https://www.salesforce.com/company/locations/

salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

https://www.salesforce.com/form/contact/contact-privacy.jsp

ServiceNow Managed Services Support tool for optional paid consulting services. United States https://www.servicenow.com/company/locations.html

ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA

privacy@servicenow.com

Slack (Salesforce) As Needed Internal communication tool used by Engineering United States https://slack.com/about

Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA

Privacy@slack.com

Sub-processor  Services Performed HQ Location(s) Office Locations Inquiries
Amazon Web Services, Inc. Provides infrastructure for most TIBCO Cloud services United States https://www.amazon.jobs/en/locations/ Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA
https://aws.amazon.com/contact-us/compliance-support
AT&T Intrusion detection and log management for TIBCO Cloud Integration Connect United States https://www.corp.att.com/worldwide/att-around-the-world/ AT&T
Privacy Policy
Chief Privacy Office
208 S. Akard, Room 2100
Dallas, TX 75202
USA
privacypolicy@att.com
Catchpoint Systems, Inc. Web and infrastructure monitoring United States https://www.catchpoint.com/contact-us Catchpoint Systems, Inc.
150 W. 30th Street, Third Floor
New York, NY 10001
USA
privacy@catchpoint.com
Cloudflare DNS/TCI Connect United States https://www.cloudflare.com/about-overview/ Cloudflare, Inc.
101 Townsend St,
San Francisco, CA 94107
USA
privacyquestions@cloudflare.com
Google Cloud Disaster recovery United States https://about.google/intl/en_us/locations/ Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
https://support.google.com/policies/contact/general_privacy_form
Microsoft, Inc. Infrastructure services for TIBCO Cloud United States https://www.microsoft.com/en-us/worldwide.aspx Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA
https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule 
Pendo Cloud usage analytics tool United States Israel, Japan, United Kingdom Pendo.io
150 Fayetteville St.
Raleigh, NC 27601
USA
gdpr@pendo.io
SolarWinds Database performance monitoring United States https://www.solarwinds.com/company/contact-us SolarWinds Worldwide, LLC. 
7171 Southwest Parkway
Bldg 400
Austin, Texas 78735 USA
privacy@solarwinds.com
Spunk Infrastructure monitoring for TIBCO Cloud infrastructure United States https://www.splunk.com/en_us/about-splunk/contact-us.html#office-locations Splunk Inc.
270 Brannan Street
San Francisco, California 94107
USA
dpo@splunk.com
Zoho, Inc. Infrastructure monitoring for TIBCO Cloud Integration Connect United States https://www.zohocorp.com/ Zoho Corporation
4141 Hacienda Drive
Pleasanton, California 94588 USA
privacy@zohocorp.com
Sub-processor  Services Performed HQ Location(s) Office Locations Inquiries
Atlassian Pty. Ltd. (Status Page, OpsGenie) Status Page is used to notify customers of maintenance windows and outages.  OpsGenie is used internally to escalate issues to support and operations teams. Australia https://www.atlassian.com/company/contact     Atlassian Pty Ltd
c/o Atlassian, Inc.
350 Bush Street, Floor 13
San Francisco, CA 94104
USA
privacy@atlassian.com
Coveo Solutions Inc. Search index services United States https://www.coveo.com/en/contact Coveo Solutions Inc.
3175 des Quatre-Bourgeois, Suite 200
Quebec City QC G1W 2K7
Canada
coveoprivacy@coveo.com
Five9, Inc. Used by Technical Assistance Center to log phone calls to support numbers.   United States https://www.five9.com/about/contact Five9, Inc. 3001 Bishop Drive,
Suite 350,
San Ramon, CA 94583
USA
Corporate Entity
Country Address
Citrix Systems Inc. United States 851 W. Cypress Creek Rd
Ft Lauderdale, FL 33309
United States
Citrix Systems Canada, Inc. Canada 333 Bay Street, Suite 2400
Toronto, Ontario M5H 2T6
Canada
Citrix Sistemas do Brasil Ltda. Brazil Vista Faria Lima
13th floor
Rua Prof. Atílio Innocenti 165
Vila Nova Conceicao
Sao Paulo SP 04538-000
Brazil
Citrix Systemas de Argentina, S.R.L. Argentina Avenida Ingeniero Huergo 953, Piso 7
Buenos Aires
Argentina
C.P. 1107
Citrix Sistemas de Chile Ltda. Chile WeWork Avenida Apoquindo
Avenida Apoquindo 5950
Las Condes
Santiago de Chile RM 75550000
Citrix Sistemas de Colombia SAS Columbia WeWork Usaquen
Carrera 7 #116-82
Bogota
Colombia
Citrix-Systems Technologies Costa Rica SRL Costa Rica America Free Zone
Building E21, 5th Floor
600 m. North from
Cariari Mall
San Francisco,
Heredia 40103
Costa Rica
Citrix Sistemas de Mexico, S. de RL de CV Mexico Mexico City
WeWork Arcos Bosques
Paseo de los Tamarindos 90
Bosques de las Lomas
Mexico City, Mexico
Citrix Systems Puerto Rico Corp. Puerto Rico 48 Carr. 165 Office 640
City View Plaza, Tower 1
Guaynabo, PR 00968-8046
United States
Citrix Systems GmbH Austria Regus Westbahnhof
BahnhofCity Wien West, Europaplatz 2
Vienna, 1150, Austria
Citrix Systems Belgium S.P.R.L. Belgium Leonardo Da Vincilaan 19
1831 Diegem
Belgium
Citrix Systems Czech Republic SRO Czech Republic Rustonka - R2
Rohanske nabrezi 693/10
186 00 Praha 8 - Invalidovna
Czech Republic
Citrix Systems Denmark ApS Denmark Kalkbraenderilobskaj 4, Copenhagen
DK-2100
Denmark
Citrix Estonia OÜ Estonia TALLINN, Tornimae
Tornimae 5
10145 Tallinn
Estonia
Citrix Systems Finland Oy Finland Mannerheiminaukio 1
Floor 2, Suites 281, 282 & 285
00100 Helsinki
Finland
Cedexis Sas France 100 Esplanade du General de Gaulle
Coeur Defense Tour B
92400 Courbevoie, France
Citrix Systems France SARL France 100 Esplanade du General de Gaulle
Coeur Defense Tour B
92400 Courbevoie, France
Citrix Systems GmbH Germany Erika-Mann-Strasse Nr. 67-69
Munich, Bavaria 80636
Germany
Citrix Greece MEPE Greece Patras Innovation Hub 4,
Kato-Ano Kastritsi Rd
Kastritsi, Patras 26504
Greece
Citrix Systems Ireland Ltd. Ireland Dublin
Block P3
East Point Business Park
Alfie Byrne Road
Fairview
Dublin 3
Ireland
Citrix Systems International GmbH Ireland Block P1, 3rd Floor
East Point Business Park
Alfie Byrne Road
Fairview
Dublin 3
Ireland
Citrix Systems Italy S.r.L. Italy Largo Augusto 8, 7th floor, 20122
Italy
Citrix Systems Netherlands B.V. Netherlands Barbara Strozzilaan 201
1083HN Amsterdam
The Netherlands
Citrix Systems Poland Sp. Zo.o Poland Spaces Marszalkowska
ul. Marszalkowska 126/134
00-008 Warsaw
Poland
Citrix Systems Spain, SL Spain Edificio Cuzco IV
Paseo de la
Castellana 141, Fl. 15
Madrid 28046
Spain
Citrix Systems Sweden AB Sweden Kista Science Tower
Färögatan 33
Building E, Floor 7
164 51  KISTA
Citrix Systems International GmbH Switzerland Rheinweg 7
Schaffhausen 8200
Switzerland
Citrix Systems Norway AS Norway Nydalen CTR,
Nydalsveien 28,
0484 Oslo
Norway
Citrix Systems Turkey YVH Ltd S Turkey Hakki Yeten Cad.
Selenium Plaza No: 10/c
Kat: 5-6, Fulya
Besiktas, Istanbul
Turkey
Citrix Systems UK Ltd. United Kingdom Chalfont Park, Building 2/3,
Gerrards Cross,
Buckinghamshire, SL9 0BG
United Kingdom
Citrix R&D Limited United Kingdom 101 Cambridge Science Park,
Milton Road
Cambridge CB4 0FY
United Kingdom
Citrix Systems International GmbH Dubai Dubai Internet City, Bldg 17
Office 265 - 269
Dubai
United Arab Emirates
Citrix Systems Saudi Arabia LLC Saudi Arabia Al Mousa Commercial Centre
PO Box 9170
Rihadh 11413
Kingdom of Saudi Arabia
Citrix Systems South Africa (Pty) Ltd. South Africa Block C, Suite D,
28 Sloane Street
Bryanston 2021
Johannesburg
South Africa
Citrix Systems Asia Pacific Pty Ltd. Australia Level 23, 100 Mount Street
Sydney, NSW 2060
Australia
Citrix Systems Information Technology (Beijing) Ltd China Unit 05&06, 43F, Beijing Fortune Financial Center,
No. 5 East 3rd Ring North Road,
Chaoyang District, Beijing 100020
China
Citrix Systems Hong Kong Limited Hong Kong 6301-7
One Island East
18 Westlands Road
Hong Kong
Citrix Systems India Private Limited India #33, Prestige Dynasty
Ulsoor Road
Bangalore 560042
India
Citrix R&D Pvt. Ltd. India #33, Prestige Dynasty
Ulsoor Road
Bangalore 560042
India
Citrix Systems Singapore Pte Ltd. Indonesia Suite 5053, Menara BCA
Grand Indonesia 50/F
Menara BCA, JL. M.H.
Thamrin No.1
Jakarta 10310
Indonesia
Citrix Systems Japan Kabushiki Kaisha Japan 23rd Floor, Kasumigaseki Common
Gate West Tower 3-2-1
Kasumigaseki, Chiyoda-ku
Tokyo 100-0013
Japan
Citrix Systems Korea Ltd. Korea 53/F, Three IFC, 10,
Gukjegeumyung-ro,
Yeongdeungpo-gu,
Seoul 07326
South Korea
Citrix Systems Malaysia Sdn Bhd Malaysia Level 23 NU Tower 2,
KL Sentral, Jalan Tun Sambanthan
Kuala Lumpur 50470
Malaysia
Citrix Systems New Zealand Ltd. New Zealand C/O Quigg PartnersLevel 7, 28
Brandon Street
Wellington 6011
New Zealand
Citrix Systems International GmbH Philippines Suite 1417, 14/F Net
Cube Center, 3rd Avenue corner 30th Street,
E-Square Zone,
Bonifacio Global City, Taguig City, Metro,
Manila, 1634
Philippines
Citrix Systems Singapore Pte Ltd. Singapore 50 Collyer Quay, #07-03
OUE Bayfront
Singapore 049321
Singapore
Citrix Systems Taiwan Ltd. Taiwan Rm. 36-51 Level 57,
Taipei 101 Tower,
7 Xinyi Road, Section 5
Taipei 110
Taiwan
Citrix Systems Asia Pacific Pty Ltd. Thailand Bangkok Office
Level 23, M Thai Tower
All Seasons PL
Bangkok
Phatumwan 10330
Thailand
TIBCO Software Australia Pty Ltd Australia 100 Pacific Highway
Level 11
North Sydney NSW 2060
Australia
TIBCO Software Brasil LTDA Brazil Avenida Presidente Juscelino Kubitschek
2041 Complexo JK, Torre B, 5 andar, Vila Olimpia
São Paulo-SP
04551-000
Brazil
TIBCO Software France SARL France Le Centorial, 18 Rue du 4 Septembre
3rd Floor
75002 Paris
France
TIBCO Software GmbH Germany St.-Martin-Str. 106 Campus
81669 Munich
Germany
TIBCO Software Hong Kong Ltd. Hong Kong SAR China 33 Hysan Ave
Lee Garden One, Room 3301
Causeway Bay
Hong Kong Island
Hong Kong SAR China
TIBCO Software (Ireland) Limited Ireland 138-140 Thomas Street
Dublin
D08 XN61
Ireland
TIBCO Software Srl Italy Milan Via Santa Maria Valle 3
20123 Milan MI
Italy
TIBCO Software B.V. Netherlands Lichtenauerlaan 122-140
3062 ME Rotterdam
Netherlands
TIBCO Software Singapore PTE LTD Singapore One Raffles Quay
North Tower #34-02A/03
048583
Singapore
TIBCO Software Korea Ltd. South Korea 158-9
Dongsung Building, 3rd Floor
Samseong-dong
Gangnam-gu
Seoul
06169
South Korea
TIBCO Software S.L. Spain Paseo de la Castellana, 216 - 7A planta
Edificio Puerta de Europa - Torre Este
28046 Madrid Madrid
Spain
TIBCO Software AB Sweden Första Långgatan 26
413 28 Göteborg
Sweden
TIBCO Software Taiwan Limited Taiwan No. 216, Section 2, Dunhua South Raod
Da'an District, Taipei City 106
Taiwan
TIBCO Software Limited United Kingdom 40 Gracechurch Street
London
EC3V 0BT
United Kingdom
TIBCO Software Inc. United States 3301 Hillview Avenue
Palo Alto, CA 94304
United States