POMCO Group expands its Citrix environment with simple and secure collaboration tools

POMCO Group, based in Syracuse, NY, is one of the nation’s largest benefits administrators for self-funded health and risk management plans. The company provides customized, comprehensive benefits plans that are implemented and administered through its offices. Established in 1978, the organization is comprised of two divisions – Benefits Administration and Risk Management – and employs over 400 people at its headquarters and several branch offices.

The Challenge

As a loyal Citrix customer with a XenApp implementation for delivering virtual desktops, POMCO Group naturally turned to GoToMeeting for internal and external collaboration. One important requirement was seamless integration with the Citrix environment, which POMCO Group’s previous solution, Windstream, did not provide. Another was the ability to participate in meetings from smartphones and tablets. POMCO Group also needed a reliable, easy-to-use webinar solution for marketing events and a file-sharing tool that integrated with Outlook mail and was simple enough for clients to use without IT support.

The Solution

POMCO Group implemented GoToMeeting for all types of collaboration, particularly for mobile workers such as executives who use corporate-issued smartphones. GoToWebinar provides a highly reliable platform for educational webinars on topics such as healthcare reform. ShareFile enables POMCO Group clients to access large files with ease, and supports compliance with the SSAE 16 auditing standard. POMCO Group also implemented OpenVoice to provide Integrated Toll-Free audio services for GoToMeeting and GoToWebinar. 

Key Benefits

• All Citrix solutions integrate seamlessly with POMCO Group’s XenApp environment and provide a high level of security, important for an organization involved with confidential patient data.
• GoToMeeting increases employee efficiency with fast connectivity and the flexibility to participate from mobile devices using provided apps for iPad, iPhone and Android.
• GoToMeeting enables POMCO Group to interview job candidates remotely.
• ShareFile offers simplicity for employees and clients, such as the “request a file” feature, Outlook and mobile integration and robust features, such as alerts when a file is downloaded.
• OpenVoice offers flexible pricing, saving POMCO Group money on audio conferencing compared to its previous provider, which
  charged a flat rate.