How Metaenergia uses Citrix to zap Shadow IT and power GDPR compliance

Metaenergia is the parent company of a group of five organizations operating in Italy’s utilities sector. Diversification and flexibility have always been key to its growth in Italy and its international expansion.

An estimated 150 people work at Metaenergia’s sales branch in Milan and headquarters in Rome—which is also home to back-office and IT staff—plus consultants and agents travelling around Italy. This young and dynamic group, founded in 2009, is also about to open its first international office in London.

In continuous pursuit of operating flexibility, Metaenergia decided to begin using application and desktop virtualization. Previous solutions such as VPN technology weren’t flexible enough and limited access to applications.

“We were looking for a solution that allowed us to get new offices up and running while cutting costs and one that allowed our people to work around the clock, from any location, with the same levels of productivity that they could achieve in the office,” says Metaenergia CIO and CISO Claudio Paganelli.

Unprecedented flexibility

Metaenergia first conducted a study to discover what kind of technology could best satisfy its flexibility, security, and operational efficiency requirements. The company chose application and desktop virtualization from Citrix because of the centralized control and optimization of bandwidth and resources.

“We had already tried Citrix technology with NetScaler,” Paganelli says, “and with XenApp, we were able to create a virtual working environment that from day one allowed our employees to work from home as efficiently and securely as they could in the office.”

Shadow IT? Problem solved

For a young company with a mostly millennial workforce, the problem of shadow IT—when employees use applications on their own devices or company devices without IT consent—is a particularly sensitive issue.

“The Citrix platform not only allowed us to implement proper smart working and plan an expansion of our group at more sustainable infrastructure costs—for example, by cutting helpdesk costs and the amount of workstations—but also meant that in a single blow we could centralize the release and management of applications,” Paganelli says.

Stress-free GDPR compliance

While Metaenergia was planning the new infrastructure, the need to comply with new security and privacy regulations imposed by the General Data Protection Regulation (GDPR) also came up.

Citrix can help businesses comply with GDPR rules through a number of secure solutions, such as app and desktop virtualization, managing company mobility, syncing company data sharing, and networking, to mention just a few examples. These solutions help companies maintain data in fewer locations, with better understanding of how data is being moved, accessed and managed, in a way that supports the GDPR’s “accountability” requirements.

In Metaenergia’s case, Citrix virtualization technology allows the company to store its data exclusively at its own data center and provide secure access to users anywhere.

Paganelli concluded, “The Citrix solution is completely effective, as we can operate with an external call center that is part-owned by our group, without any data leaving our servers. Also from that point of view, the performance of the Citrix solution turned out to be far better than the competition.”

Legal Disclaimer: This document contains a general overview of the EU General Data Protection Regulation (GDPR) and is not intended as and shall not be construed as legal advice. Citrix does not provide legal, accounting, or auditing advice or represent or warrant that its services or products will ensure that Customers or Channel Partners are in compliance with any law or regulation. Customers and Channel Partners are responsible for ensuring their own compliance with relevant laws and regulations, including GDPR. Customers and Channel Partners are responsible for interpreting themselves and/or obtaining advice of competent legal counsel with regard to any relevant laws and regulations applicable to them that may affect their operations and any actions they may need to take to comply with such laws and regulations.

About Citrix

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at

Citrix enabled us to resolve the problem of shadow IT, comply with GDPR rules, and drive down TCO with a single solution.
Claudio Paganelli



Citrix Products  

Key Benefits

  • XenApp allowed Metaenergia to resolve the problem of shadow IT and GDPR compliance in a single stroke.
  • XenApp enables up to 120 employees and 30 external call-center operators to work with data and applications hosted on company servers, just like they were at their own PC.