Information
To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created this Worldwide Support Services Delivery Guide to help you achieve just that. The guide provides an overview of the Citrix support services delivery, resources and program guidelines intended to maximize your investment, reach your business outcomes, and get more value faster.
Citrix reserves the right to make updates to its Customer Success Services packages and requirements, at its sole discretion, from time to time, as business needs require. The relevant Citrix web pages will be updated with respect to any updates as of their effective date.
Table of Contents
Customer and Partner Guide
- Support Services Scope, Delivery, and Process
- Customer, Partner, Support Roles and Responsibilities
- Contacting Support, Case Lifecycle, and Escalation
- Support Coverage, Resolution, and Response Times
- Support Services Program Options for Customers
- Support Services Program Terms and Guidelines