Enhanced Technical Support Bundle
You can now generate technical support bundles of the following types:
-Basic. A technical support bundle that includes log files, database information, and configuration settings.
-Advanced. A technical support bundle that includes log
files, database information, configuration settings, thread dumps, and
crash logs.
Command Center now stores the last ten previously generated
technical support bundles. You can delete the ones that you no longer
require.
Technical support bundles generated by Command Center
appliances in a high availability configuration include the technical
support files for both the primary and the secondary nodes.
To generate the technical support bundle by using the
graphical user interface, on the Administration tab, under Diagnostics,
click Technical Support.
A technical support bundle can also be generated from the Command Center command line interface. The default type is Advanced.
To generate the technical support bundle by using the
command line interface, in the <CCHome>\bin directory, execute
the generate_technical_support script.
On a Windows system, run the following command:
generate_technical_support.bat
Alternatively, you can double-click the generate_technical_support.bat file.
On a Linux system, run the following command:
sh generate_technical_support.sh