James Denne

James Denne

Hello Community, My name is James Denne. I am a Technical Relationship Manager (TRM) based in the UK. As a TRM I provide direct technical support and technical account management to a small number of Enterprise customers. I hope you enjoy my blogs. Best regards, James

Displaying 10 of 14 posts

A Review of XenApp 6.5 Scalability

As a Technical Relationship Manager, I spend a lot of time researching the more complex questions asked by customers that…

Summarising the Optimisation Options for Lync 2013

A lot of content has been published recently about Lync optimisation. Many of my customers are keen to get clear…

Limiting a user to 2 instances of an application

Recently a UK TRM customer posed  a question to their TRM: “I need to limit our users to running two…

Some XenApp 6.5 ZDC Replication Calculations

With the approaching end of life date for XenApp 5, one of my customers is currently designing their XenApp 6.5…

Creating a custom Event Log to assist with troubleshooting

When a Windows XP VDA registers there are just a few key events the administrator needs to look for in…

Fixing Tainted AD Accounts in XenDesktop 5

I have been doing more work this week with a customer XenDesktop 5 environment which I referred to in a…

XenDesktop 5 – The provisioning task is already running on the catalog

Hello Community, I have just finished working on a XenDesktop 5 error for one of my customers, and as usual,…

XenDesktop 4, Scripting and the Local Host Cache

I recently worked with a customer who suffered an IMA service failure in their XenDesktop 4 farm.  The troubleshooting process…

Making sense of XenDesktop 4 Hotfixes

Hello Community, I am currently working on a support case for a customer who has experienced several service outages in…

Publishing Internet Explorer in Explorer mode

A case was recently logged by one of my customers about problems with Windows Explorer as a published app.  Here…

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