Maximize clinician productivity, improve care outcomes with Citrix and Nexthink

This is a guest blog post by Jonathan Butz, Director of Healthcare BD-North America at Nexthink.

Clinicians and healthcare staff require consistent, reliable access to critical applications for information and workflow so they can better serve their patients. Healthcare applications are a complex mesh of technologies within the datacenter and out to various workstations, delivered in a variety of ways. According to our largest health system customer, two-thirds of technical issues clinicians encounter go unreported because they are too busy. Few institutions have the information they need to make the improvements necessary to support great care delivery. Hospitals need support systems that provide transparency at the workstation and endpoint, allowing IT to see, diagnose, and fix issues fast.

Everything is “Green,” but Not Everyone is Happy

Traditional monitoring and intelligence tools that look at infrastructure don’t provide a full picture of what clinicians encounter every day. Infrastructure availability — when everything is “green” — does not mean users have a great experience at point-of-care terminals.

Behind most point-of-care terminals are virtual desktop and virtual app environments, and support tickets are often escalated quickly to third-level support teams under the assumption that the problem is “virtual,” without sufficient information to identify likely causes of the poor experience.

A Poor Digital Experience Hurts Clinicians and Care

Clinicians want to put patients first, but when technology gets in the way, they work around issues because they are busy. Without an efficient path to raise and resolve issues, this contributes to terminal fatigue, burnout, and attrition.

More time dealing with application and terminal issues means less time with patients, a lower quality work experience, and a lower quality of care delivered.

The Solution? A People-Centric Digital Experience.

A successful approach starts and ends with a great employee experience, which is only possible through continuous real-time analysis of every user’s digital experience across all applications and workstations. By combining clinicians’ assessment of their experience quality with robust analysis of application behavior, Nexthink’s innovative approach allows healthcare IT to deliver the experience clinicians and other critical users need to be at their best.

• Proactive issue management keeps clinicians and staff as productive as possible. Prevention is the most important element of care, and the same is true for their technology.
• Shift from reactive problem solving to proactive needs assessment. Nexthink provides the information needed to resolve issues ahead of user impact.
• Optimize spend by recalling unused software, upgrading workstations based on actual need, and reducing support desk ticket volume and mean time to resolution.

A Great Digital Experience Puts People First, Drives Positive Health Outcomes

Health and well-being are the ultimate outcomes we want to see from all the work we do in healthcare. Providing a great digital experience ensures that everyone can be at their best, whether delivering care or supporting operations. And when people are at their best, better health outcomes naturally follow.

Come talk with us at booth #674 at HIMSS23 in Chicago between April 17 and 21, and see how we can help your clinicians flourish. Register here to schedule time to meet with Nexthink at HIMSS23 and to win a Meta Quest 2 VR Headset! Learn more about Nexthink and Citrix in the Citrix Ready Marketplace.