Welcome to our latest Citrix Knowledge Center update, where we share new and updated content from May 2021 as well as top trending questions and technical issues. Our thanks to all who continue to provide feedback. We’ve got you covered!
In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.
Let us know if you’d like to see additional topics in our updates or have general feedback by leaving a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.
Visit the Citrix Knowledge Center for easy access to all of our support resources.
Micro-Learning Videos
Our micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!
Self-Service Chatbot
Our chatbot continues to evolve with improved question/answer flows and recommendations. You can easily interact with it in the customer portal or on any Knowledge Base article. Give it a go, and, remember, we would love to hear your feedback!
Citrix Virtual Apps and Desktops (Cloud and On-Prem)
Articles
Virtual Apps and Desktops Service in an Outage State and Local Host Cache — This article provides troubleshooting tips and important considerations when using Local Host Cache.
Troubleshoot Citrix Analytics for Security — This section explains how to verify anonymous users as legitimate users, troubleshoot event transmission issues, and trigger events.
Citrix Virtual Apps and Desktops Keyboard and IME Group Policies — This article provides instructions on configuring various keyboard and input method editors.
Micro-Learning Videos
How to use Citrix Scout Health Check
How to address common profile issues
Tools and Guides
Citrix Health Assistant — The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides a GUI and supports operation from the command line.
Profile Management Quick Start Guide — This guide provides a quick reference for installing and configuring Profile Management.
Windows 10 Optimization Guide — The Citrix Optimizer tool provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.
Communication Ports Used by Citrix Technologies — This article provides an overview of common ports used by Citrix components and that must be considered as part of networking architecture.
App Delivery and Security
Articles
Upgrade a Citrix ADC Standalone Appliance — This article provides guidance on how to upgrade a Citrix ADC standalone appliance.
Configuring Citrix ADC Appliance for Audit Logging — This article provides instructions on how to enable audit logging on the Citrix ADC appliance.
Common Resolutions to “Cannot Complete Your Request” Error when connecting directly to StoreFront Server — This article provides troubleshooting tips when encountering “Cannot complete your request” error.
Micro-Learning Videos
How to update an existing certificate
How to upgrade your Citrix ADC using CLI
Tools and Guides
Citrix Networking SSL/TLS Best Practices — Get best practices, as well as an in-depth technical paper.
Citrix ADC Pooled Capacity Validated Reference Design — Review this reference guide to help you design and implement Pooled Licensing.
Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model — This guide covers how to convert perpetual licenses to Pooled Capacity.
Citrix Content Collaboration
Articles
Sync Not Working After Password Reset — This article provides guidance on how to fix sync issues after a password reset.
Unable to Download /Upload Files. Error: Service Unavailable. Try Again Later — This article provides instructions on how to solve “Service Unavailable” when trying to download/upload files.
Large File Transfers Fail in ShareFile Web App — This article provides guidance when large file transfers fail within the ShareFile web app.
Tools and Guides
Citrix Files Migration Tool — This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.
Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops — Get step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.
Citrix Endpoint Management
Articles
MAM SDK Overview — This section provides an overview of MAM SDK, which is replacing MDX toolkit in the near future. It will require creating apps calling APIs directly instead of wrapping.
Autodiscovery Service Migration FAQ — This article provides information on a recent migration of the ADS service and legacy records.
Tools and Guides
Migration from Android Device Administrator to Android Enterprise — Our step-by-step guide will show you how to move from a legacy device administrator to Android Enterprise.
Endpoint Management Analyzer — Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.
Previous Knowledge Center Updates
Check out all our 2021 Citrix Knowledge Center updates at the links below:
What’s new with the Citrix Knowledge Center – April 2021 includes resources how to solve invalid RDS CAL errors; solve start menu issues after applying Citrix WEM app security rules; applying new license to Citrix ADM; solve “cannot complete your request” error due to DNS; solve “Failed to load folder” error; instruction on how to solve uploading enterprise apps to Google Play Store; and much more!
What’s new with the Citrix Knowledge Center – March 2021 includes resources on how to control launch of apps using vPrefer; resolve Microsoft Office rearm error; best practices for upgrading Citrix ADC or Citrix Gateway; Citrix ADC and Citrix Gateway compatibility matrix; Citrix Files SSO error solution; configuring SSO for ShareFile on Cloud Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!
What’s new with the Citrix Knowledge Center – January 2021 includes resources on how to fix Microsoft 365 Reactivate Prompt in published apps; prevent the PVS Write Cache from filling up; OTP support for Citrix ADC; collecting performance statistics from Citrix ADC; resetting end user passwords in ShareFile; a guide to enrolling iOS device in Citrix Endpoint Management; and much more!
