Welcome to our Citrix Knowledge Center update for March. Each month, we share new and updated content for top trending questions and technical issues. Our thanks to all who continue to provide feedback. We’ve got you covered!

In each post, you’ll find resources including Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-prem solutions such as Citrix Virtual Apps and Desktops, Citrix Workspace, Citrix ADC, Citrix Gateway, Citrix Content Collaboration, and Citrix Endpoint Management.

We hope you’ll find this monthly update helpful. Let us know if you’d like to see additional topics or general feedback on the monthly post by leaving us a comment below. To provide feedback on specific articles, please use the article feedback option when viewing the article.

For easy access to all of our Support resources, visit the Citrix Knowledge Center.

Micro-Learning Videos

Our new micro-learning video sections include videos on Citrix Virtual Apps and Desktops and our App Delivery and Security solutions that will help you solve common issues quicker. Check out the full list of videos today!

Self-Service Chatbot

Our chatbot continues to evolve with improved question/answer flows and recommendations. You can easily interact with it in the customer portal or on any Knowledge Base article. Give it a go, and, remember, we would love to hear your feedback!

Citrix Virtual Apps and Desktops (Cloud and On-Prem)

Articles

Control the Local Launch of Applications on Published Desktops with VPrefer — This article covers the VPrefer feature, which simplifies local app launches in published desktop sessions and provides precise control through a combination of Citrix Workspace app policy and PowerShell.

Microsoft Office Rearm Error — Learn how to resolve Microsoft Office rearm errors when the rearm count has been exceeded or general failure is encountered.

Micro-Learning Videos!

Common VDA configurations and states

How VDA registration works (Cloud)

Tools and Guides

Citrix Health Assistant — The Citrix Health Assistant is a Windows tool that helps admins troubleshoot configuration issues in a Citrix environment. The tool provides a GUI and supports operation from the command line.

Profile Management Quick Start Guide — This guide provides a quick reference for installing and configuring Profile Management.

Windows 10 Optimization Guide — The Citrix Optimizer tool provides an automated way of optimizing Windows 10 images and is kept up to date with recent Windows 10 builds.

Communication Ports Used by Citrix Technologies — This article provides an overview of common ports used by Citrix components and that must be considered as part of networking architecture.

App Delivery and Security

Articles

How to Create a Certificate Signing Request (CSR) on Citrix ADC — Learn how to generate a Certificate Signing Request (CSR) on Citrix ADC.

Best Practices for Upgrading Citrix ADC or Citrix Gateway appliances — This article provides a guide on how to upgrade or downgrade your Citrix ADC or Citrix Gateway.

Citrix ADC MPX Hardware/Software Compatibility Matrix — This section provides a table of the compatibility matrix for all Citrix ADC hardware platforms and the software releases supported on these platforms.

Micro-Learning Videos

How to update an existing certificate

How to upgrade your Citrix ADC using CLI

Tools and Guides

Citrix Networking SSL/TLS Best Practices — Best practices, as well as an in-depth technical paper and validating existing certificates.

Citrix ADC Pooled Capacity Validated Reference Design — Review this reference guide to help you design and implement Pooled Licensing.

Convert Citrix ADC Perpetual Licenses to the Pooled Capacity Model — This guide covers how to convert perpetual licenses to Pooled capacity.

Content Collaboration

Articles

Unable to Log in to Citrix Files for Windows or Internet Explorer- SSO Error: “AADSTS75011 Authentication method X509 MultiFactor” — This article explains what to do when users encounter SSO error “AADSTS75011” and cannot login.

How to Remove Members from Citrix Podio — Learn how to remove a member from Citrix Podio standalone (fixed and variable), as well as how to remove a member that is managed via a Citrix ShareFile linked account.

Tools and Guides

Citrix Files Migration Tool — This tool will help you in migrating files to Citrix Files seamlessly from a network share or local system.

Citrix Files Deployment Guide with Citrix Virtual Apps and Desktops — This guide provides step-by-step instructions for deploying Citrix Files with the Citrix Virtual Apps and Desktops service.

Endpoint Management

Articles

How to Configure SSO for ShareFile on Cloud Endpoint Management or XenMobile Server (on prem) as IdP without Citrix Gateway — This article provides instructions on how to configure SSO for Citrix ShareFile when there is no Citrix Gateway via Citrix Endpoint Management.

Steps to Renew Apple DEP Token on Cloud Endpoint Management and XenMobile Server ( on prem) — Learn how to generate a new Apple Deployment Program (DEP) token before it expires or if it is expired.

Tools and Guides

Migration from Android Device Administrator to Android Enterprise — Our step-by-step guide will show you how to move from a legacy device administrator to Android Enterprise.

Endpoint Management Analyzer — Endpoint Management Analyzer is a cloud-based tool that you can use to check the authentication and enrollment setup for Citrix Endpoint Management.

Previous Knowledge Center Updates

For previous monthly Knowledge Center Updates see below:

What’s new with the Citrix Knowledge Center – February 2021 includes common resolutions to “Cannot complete your request” and resources that show you how to upgrade Citrix ADC in a HA pair; generate app-specific password in Citrix ShareFile; create enrollment profiles in Citrix Endpoint Management; and much more!

What’s new with the Citrix Knowledge Center – January 2021 includes resources on how to fix Microsoft 365 Reactivate Prompt in published apps; prevent the PVS Write Cache from filling up; OTP support for Citrix ADC; collecting performance statistics from Citrix ADC; resetting end user passwords in ShareFile; and a guide to enrolling iOS device in Citrix Endpoint Management.

What’s new with the Citrix Knowledge Center – December 2020 includes resources on how to make it easier to find common ports for Citrix products; how to enable debug logging for proxy events in Citrix Cloud Connectors; how to troubleshoot Citrix SD-WAN via the ARP table; how to enable/enforce 2FA in Citrix Content Collaboration; how to resolve recent enrollment issues in Citrix Endpoint Management; and much more!

What’s new with the Citrix Knowledge Center – November 2020 includes updates on improving your support experience, simplifying the case management portal, and the evolution of the chatbot experience. You’ll also find links to Knowledge Base articles, easy-to-use tools, and helpful guides for both cloud and on-premises solutions.