As part of the mobile productivity apps 10.8.65 release, Secure Mail 10.8.65 can help identify incoming calls from saved contacts in Secure Mail for iOS.
For incoming calls on an iOS device, the system first consults a user’s local contacts to find a matching phone number. If no match is found, the system then consults Secure Mail contacts to find a matching entry and identify the phone number.
Integrating with CallKit provides a better, more native user experience. Users can make sure that they don’t miss an important business call by leaving otherwise unknown callers unanswered. Also, Caller ID for Secure Mail contacts provides a more native experience as caller ID displays on the lock screen: the same interface users are accustomed to on their iOS phone app.
While the user experience improves, IT can also bolster an organizations’ GDPR program. Instead of exporting contacts to mobile devices for Caller ID, leaving corporate information behind, integrating with CallKit maintains GDPR compliance as the contact names and phone numbers are shared directly with the OS and not shared with any other app.
A new MDX policy will be added to control this feature from the Citrix Endpoint Management Console, and will be turned ON by default. Within Secure Mail, users can go to the settings tab to see whether IT has enabled or disabled Caller ID on their mobile device. If enabled, users can enable Secure Mail Caller ID on their iOS device by going to Settings > Phone > Call Blocking & Identification and toggle ON for Secure Mail.
Secure Hub 10.8.65 is now available and Secure Mail 10.8.65 and Secure Web 10.8.65 will be available through the Google Play Store and Apple App Store within a week. Visit docs.citrix.com for additional documentation including full feature list, known issues and fixed issues for the 10.8.65 release of mobile productivity apps.
To learn how Citrix helps enable secure app and data delivery to help comply with GDPR read:
- Achieve GDPR Readiness with Secure App and Data Delivery
- Citrix Endpoint Management Security Overview
- 5 minutes with Albertslund Kommune