Citrix Cloud provides NetScaler Gateway Service as an add-on to XenApp and XenDesktop Service, to provide a simple to configure, secure and a better connectivity experience to XenApp and XenDesktop Service. For enabling NetScaler Gateway Standard Service for XenApp and XenDesktop service, all it takes is 3 clicks. The gateway service is fully managed by Citrix, is delivered as SaaS, and as compared to an on-premises gateway, is much simpler to configure.

Watch our video on “How to configure” NetScaler Gateway Service for XenApp and XenDeskop Service: 

How does NetScaler Gateway Service work?

NetScaler Gateway Service is a SaaS service from Citrix that provides basic ICA proxy to XenApp and XenDesktop Service.

A user accesses XenApp and XenDesktop service on Citrix Cloud. A user will be prompted for authentication on NetScaler Gateway Service. the user will be authenticated against on-premises Active Directory through the Citrix Connector component that is deployed on-premises, as well. After successful authentication, the user will be presented with the portal with Apps and Desktops published. When the user launches an app or a desktop from gateway portal, the ICA connection will be launched via the NetScaler Gateway Service and securely proxied to the VDI resources.

Below is a diagram that shows the architecture from a high level.




NetScaler Gateway Standard Service is now available in 12 Point of Presence (PoP) locations across the globe. 9 of these locations are on Azure, and 3 are on Amazon AWS. Below is the complete list of these locations:


Nine Point of Presence (PoP’s) in Azure

  1. Azure South Central US
  2. Azure West Europe
  3. Azure Australia East
  4. Azure East US
  5. Azure West US
  6. Azure North Europe
  7. Azure Japan East
  8. Azure Brazil South
  9. Azure Southeast Asia (Singapore)

Three PoP’s in Amazon

  1. US-East
  2. US-West
  3. EU-Central

Should I use on-premises Unified Gateway or NetScaler Gateway Service?

Below is a table that will provide information on the best solution for you:

NetScaler Gateway Service

How can I sign up for NetScaler Gateway Service?

You can sign up for NetScaler Gateway Service when you enroll for XenApp and XenDesktop Service here. There is a 30-day free trial for both the services.

To find out more about NetScaler Gateway Service, please visit us at