During the years I’ve worked at Citrix and interacted with doctors, nurses and IT teams at healthcare organizations, I’ve noticed a common theme. It seems that they all start off conversations talking about their love of Citrix. Eventually, though, the conversation always ends up in a discussion of login times. End users want to be able to get into their apps within seconds and while IT teams want to provide that, there’s always an issue as to how to do it securely.
We’ve definitely become a society in which we need things instantly. I mean, how often have you accessed a webpage and it took 5 seconds to load as opposed to the 1-2 seconds you expected? For me, those extra seconds feel like an eternity, which is ironic because I’m “ancient” enough to remember what web browsing was like before high-speed internet. Back then, thehought of streaming video would have been like science fiction.
Today, we’ve gained the ability to deliver anything over a broadband connection, including—with the help of Citrix, of course—applications and operating systems to any device. However, the speed at which these are accessed may not necessarily satisfy end users.
As I mentioned earlier, healthcare teams are under intense time constraints as they make their daily rounds. The fact that they need near instantaneous access isn’t tied to satisfying their egos. They simply need to make the best use of their time every single moment of every day because when it comes to the delivery of care, seconds matter. The ability to achieve seamless, secure access has been one of the biggest reasons healthcare providers select Citrix as their platform of choice to deliver clinical apps. Many organizations take it a step further and also leverage one of Citrix’s biggest partners in healthcare, Imprivata.
So, what does that solution look like and how can it benefit your healthcare organization?
IT experts from long-time Citrix & Imprivata customer, St Mary’s Health System, actually discussed this scenario in a webinar last month. Tom Calo and Christine Uzpen described the benefits that the hospital system was able to achieve by partnering with Citrix & Imprivata.
While both Citrix and Imprivata have become household names in the healthcare space, the webinar brought to my attention that some may not be familiar with how our joint solution performs. By replacing the need to enter in username and password credentials with a simple tap of a badge, care teams are instantly able to access their virtual desktops and apps.
As my colleague, Scott Lane, demonstrates in the video below, he’s able to use a badge to launch his virtual desktop session on a thin client in a matter of seconds. The video shows him going into Outlook to directly launch into an electronic medical record (EMR). Once a doctor gets all the details he needs about the patient from the workstation, he can launch Citrix Receiver on a tablet and smooth roam the session over to the tablet. With no need to login again, the application just follows the user to their device of choice. These seconds saved over time improve clinician satisfaction, productivity and patient engagements. Since there’s no need for the end user to entire their credentials manually, this provides an added layer of security as well.
OK, so you think Citrix and OneSign are super awesome and the right solution for your healthcare organization, right? Now you want to make sure the joint solutions are properly set up so that you’re delivering the best possible experience to your end users. Based on the Q&A from the St Mary’s webinar, it was apparent that not only is there a great deal of interest in joint Imprivata + Citrix solutions, but also there is a need to ensure that they’re implemented correctly based on best practices.
Thankfully, the teams at both organizations sat down and created a design guide to enable healthcare organizations to ensure they’re getting the most out of their Citrix & Imprivata products. Here’s a direct link to “Imprivata OneSign and XenApp and XenDesktop 7.6 Healthcare Design Guide.”
*If you are in the healthcare industry, we invite you to begin a dialogue with us. You can share your thoughts on the topics in this blog or any other healthcare IT issue with a Citrix researcher by clicking here.