Digital transformation is top-of-mind for officials at every level of government—especially the state and local agencies that deliver constituent services every day of the week. But what does this mean, and what does it involve? We all understand the potential of new technologies to help people engage more easily and effectively with government, and vice versa, but what’s the right way forward?
I have conversations like these every day with Citrix customers and others in the public sector, and had the opportunity to dig deeper at last month’s annual conference of the National Association of State Chief Information Officers (NASCIO) in Orlando. NACIO’s State CIO Priorities for 2016 to enable digital transformation include:
- Prioritizing security and risk management to protect data and deter cyber threats
- Using cloud services to enable “as-a-service” models
- Consolidating, centralizing and optimizing resources
- Modernizing legacy platforms and apps
- Improving budgeting and cost control
- Attracting and retaining a new generation of talent
- Improving disaster recovery and business continuity
These themes are well familiar to Citrix, of course. In our view, the four most important trends that impact government IT today are cloud, mobility, IoT and big data analytics—technologies that play a central role throughout the agenda outlined by NASCIO. We’ve seen our public sector customers use these innovations to deliver services more effectively, at a lower cost, from simplifying agency operations by moving app and desktop delivery to the cloud, to enabling greater mobility by allowing case workers and other employees to access to critical applications while in the field.
Any discussion of digital transformation, public sector or private, must also include security. We’ve made data protection a cornerstone of our strategy for government agencies, including:
- Using virtualization to enable consolidation and simplify security operations
- Enabling secure mobility and BYO with both device and container-based controls
- Enabling secure document sharing and collaboration on any device, over any network
- Accelerating the adoption of next-generation platforms built with a security-first approach
Our security model is designed to provide strict contextual control over how apps and data are managed and accessed, regardless of the device and network being used, to allow greater mobility and flexibility while protecting sensitive information. A centralized environment simplifies both compliance and business continuity, further reducing risk. The ability to work securely with full productivity and a great user experience on any device, anywhere, provides the kind of flexible work experience that the most tech-savvy employees now expect. To truly deliver on the promise of digital transformation, government agencies have to be able to compete head-to-head with the private sector for new hires, and Citrix helps make that possible.
The digital transformation of government can be a daunting prospect for those leading the effort—it’s a major undertaking. But it’s also tremendously exciting to think about what we’re making possible for both constituents and the officials and staff members who serve them. Please consider Citrix a trusted resource as you continue the journey—we can help you make this vision a reality.