We are excited to announce to our Citrix Service Providers (CSPs) that the CloudPortal Services Manager (CPSM) Hosted Exchange service now supports Exchange 2016! Download the updated Hosted Exchange Service here!

Why This is Big

Cloud-based services like Office 365 and Exchange Online are hot topics, but customers still need to evaluate whether they are the best solution to suit their email needs, and determine what the best solution approach is for their company.

When it comes to Exchange, Service Providers need the flexibility of maintaining multiple versions of Exchange for an extended period of time (for various reasons such as compliance, corporate policies, etc.) or while they are migrating from one version to another. This is only possible with a Hosted Exchange solution. All businesses including SMBs need enterprise class mail, and the only way a Service Provider can afford to offer it is via a multi-tenant environment that CloudPortal Services Manager and the Hosted Exchange service offer.

With the inclusion of Exchange 2016 support in CPSM, Citrix Service Providers can now simplify the provisioning and scaling of multi-tenant hosted workspaces to end users to help grow your business, provide a competitive portfolio, and increase customer satisfaction.

Register for October 12 technical webinar:  Improved Hosted Exchange Service with Microsoft® Exchange 2016 Support For CloudPortal Services Manager

CloudPortal Services Manager Architecture

How does CPSM add value to service providers who want to leverage the Exchange 2016 Service?

  • Expand Service Provider Hosted Services Portfolio: Offer tenants Microsoft Exchange 2016 which includes Smarter Inbox, Simplified Architecture, Improved Security and Compliance, Better Collaboration and Mobile Productivity. These increased capabilities in Exchange 2016 will lead drive CSP ARPU.
  • Provide Seamless Upgrade and Business Continuity: CPSM allows various different versions of Exchange to operate simultaneously. This capability will allow you to plan and your upgrade to Exchange 2016 in various different phases to maintain business continuity resulting in minimizing risk and improving end user experience.
  • Scale Your Multi-Tenant Hosting Business: Leverage the CPSM multi-tenancy capabilities on top of an Exchange 2016 to enable enterprise-grade mail services to smaller businesses at a significantly lower cost with higher margins.

The Top Hosted Exchange Service Features with CloudPortal Services Manager

This addition to the CPSM portfolio of services is more than just integrating a new service. It supports  a number of features benefitting both the top- and bottom-line businesses of our hosted services partners:

  • Onboard Exchange Users with Ease:Increase efficiency and reduce admin costs with a new workflows UI and improved onboarding of users especially in migration scenarios
  • Create Ad-hoc/Scheduled Reports: Simplify report creation for charge-backs by monitoring mailbox use metrics such as:
    • Users and their respective consumptions
    • Mailbox limits & quotas across consumers
    • Custom reports such as identifying users who are approaching mail limits, etc.
  • Enable Customer Self-Service Access: Reduce costs while increasing end-user satisfaction by providing self-service access to users to carry out administrative tasks associated with their accounts – such as self-provisioning extra storage, add or delete users, managing public folders and distribution groups, and updating other settings.
  • Build Synergy with Other Microsoft and Citrix Offerings:
    • Build higher value integrated unified communication solutions by delivering Skype + Exchange 2016 and other Citrix Services.
    • improve end user productivity leading to increased ARPU by leveraging solution integrations such as ShareFile outlook plugins
  • Meet Flexibility Demands: Meet customer demands for flexibility to deliver dedicated/isolated services (single tenant) and/or multi-tenant
    • Management of Public Folders, Distribution Groups, and Contacts etc
  • Define Customer and User Plans: Gain consistency across selling, provisioning and reporting on service offerings by defining and mapping your business offerings to a technical representation/configuration. Example, a 5gig, 10gig and 50gig mailbox offering, or outlook-web-access enabled vs. disabled.

Register for October 12 technical webinar:  Improved Hosted Exchange Service with Microsoft® Exchange 2016 Support For CloudPortal Services Manager


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