As this year’s #NHITweek came to a close, it’s clear—based on what I’ve seen across the social conversations—that innovation in healthcare is not slowing down.
Care providers across the globe are embracing technologies to help them achieve their mission: providing quality care throughout the populations they cover. However, there is a perfect balance that needs to be made when you’re creating your digital health strategy. How should IT ensure they’re addressing clinician and patient demands while enhancing security?
Addressing clinician demands is a high priority for any healthcare organization. After all, what’s a healthcare provider without the best care team? Today’s clinicians require instant access to patient data to ensure they’re providing quality, accurate care. In an age in which patients have healthcare information right at their fingertips, doctors need to make sure they’re leveraging all the tools they can to answer their patient’s questions. While implementing electronic medical records (EMRs) is a step in the right direction, those records alone won’t meet caregiver demands.
In a recent AMA study, caregivers said they were willing to embrace digital tools to provide better care. While there been some level of dissatisfaction with EMRs, the study shows clinicians are willing to embrace tools if they are easy to use and are as effective—if not more effective—than current tools.
According to the survey, when asked how much digital health solutions would help them provide better care, 87% said there was definite or some advantage. They, however, stressed that they’d like to have technologies that don’t get in the way of the face-to-face interaction they have with their patients. Additionally, solutions should be implemented seamlessly, avoiding disruptions to their workday.
Protecting patient data while meeting the above demands, however, is no easy task. IT teams at healthcare organizations have to be careful not to instill draconian security measures that could impact caregiver workflows or patient interactions. An effective security strategy should be seamless and invisible to the end users and a part of their natural way of performing daily tasks. It’s imperative to implement a solution that not only improves their daily workflows, but also ensures the organization takes the necessary steps to protect patient data.
Many healthcare providers today are achieving this balance, but make no mistake, it requires partnering with the right technology partners to ensure they’re implementing a solution that rolls out smoothly and doesn’t get in the way of care delivery. When Connecticut-based care provider, St Mary’s Hospital, set out to increase productivity and ensure a higher level of patient safety and satisfaction while improving security, they chose to work with technology vendors that had proven success in the healthcare industry.
Partnering with Imprivata and Citrix, Saint Mary’s implemented an authentication management and single sign-on solution that automates clinician workflows and gives clinicians streamlined, no-click access to their personalized desktops and applications. This way, they could easily integrate with existing environments to ensure quick, secure access to their EHR with the single tap of a badge. This not only improved the end user experience and clinician workflows, but also ensured that patient data was protected due to data being centralized and implementing a security solution that was built into the care giver workflows.
Tom Calo, Technical Solution Engineer at St Mary’s Health System, as well as Christine Uzpen, Manager of Rehabilitation Services, will be involved in an upcoming webinar covering the details on their implementation and how they improve not only security but end user experience.
Join them Thursday, October 13th, 2016, to learn how to:
- Allow clinicians to use their badge to roam freely and quickly access EMR, PACS and CPOE applications without additional logins
- Save up to 45 minutes per day by allowing clinicians to spend more time with patients through automated workflows
- Leverage best practices to keep patient information secure without impacting clinician’s day-to-day workflow.