The digital business of banks and insurance companies are at a crossroad today.
For years, business focus has been on consumer self-service using the web and, now, mobile channels. However, contrary to some predictions, these digital channels have not replaced the traditional channels such as branch offices and call centers.
Given the confluence of technology and culture shifts, consumers are expecting even more personalized and timely experience from both the digital and traditional channels that cannot be solved by simply arming service employees with mobile devices. Both digital and traditional channels must be appropriately integrated to meet consumer demands.
The question is: what can banks and insurance companies do?
In order for customer-facing employees to be agile and productive, financial institutions must provide the right mix of devices and applications. IT organizations will need to deliver, secure, network and manage a set of digital technologies, so that customer service meets the expectations of today’s digital generation.
In an upcoming webinar on August 24 at 1 p.m. ET/10 a.m. PT, Servicing Beyond the Walls: Empowering Employees to Move at the Speed of Customer Expectation, our host and presenters from CEB and Citrix will discuss:
- What are today’s consumer expectations for banking and insurance services;
- What are the mobility capabilities that employees employees need in order to provide digital, personalized service;
- What are the IT best practices to support the capabilities identified above; and
- How do bellwether companies in this industry succeed at addressing both employee and customer digital requirements?
Join us for this webinar.