You’ve spent the past few weeks implementing all the latest blog posts on configuring your NetScaler, and you’re eager to see the fruits of your labors. You browse to your Access Gateway FQDN, and … nothing but a blank screen! You review your configuration, and everything seems to be in order, but something obviously isn’t.

How do you go about figuring out what’s wrong?

In my 90-minute breakout session at Citrix Synergy, we will travel through the entire NetScaler data flow, including:

  • Pre-logon (navigating to the logon page),
  • Authentication,
  • Session initiation (routing to StoreFront, Web Interface, or a custom home page),
  • Desktop/application enumeration, and
  • Desktop/application launch.

At each point along the way, you will learn the most common issues one might experience. Using the built-in NetScaler tools, as well as public-domain (free!) utilities you will learn how to diagnose, isolate, and correct them. 

Bulletproof your configuration

While having the knowledge necessary to debug and remediate NetScaler issues is critical, the best way to debug a NetScaler configuration is not to have to debug it at all! We will review a set of Best Practices to be used when setting up a NetScaler, so that the need for debugging will be greatly minimized.

NetScaler Rewrite Engine

NetScaler has undergone a tremendous transformation since the Access Gateway was acquired from Net6 in 2004. One of the most powerful features of the NetScaler is its ability to dynamically rewrite URLs, allowing clientless access to internal resources. During the session, we will also dive deep into the rewrite engine, where we will examine how the NetScaler performs this process, what can go wrong, and what can be done about it.

Join me at Citrix Synergy for SYN317: NetScaler Troubleshooting and Debugging Best Practices, on Thursday, May 26th from 8:30-10:00AM PST in Bellini 2101A.

Let’s go bug-hunting!  Hope to see you there!

Sam Jacobs is the Director of Technology Development at IPM, the longest standing Citrix Platinum Partner on the East Coast. With more than 25 years of IT consulting, Sam is a NetScaler customizations and integrations industry expert.

He holds Microsoft MCSD, Citrix CCP-M and CCP-N certifications, and is the editor of, a technical resource blog for IT professionals. He is one of the top Citrix support Forum contributors, and has earned industry praise for the tools he has developed to make NetScaler, Web Interface, and StoreFront easier to manage for administrators and more intuitive for end users.

Sam became a Citrix Technology Professional (CTP) in 2015. Sam can be reached at: or on Twitter at: @WIGuru.

Citrix invited the author of this blog post to present at Citrix Synergy 2016 and to participate in a related contest.  The author received an entry into the contest for submitting this Blog.

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