I think I am becoming my mother. No … wait. I think “becoming” mightn’t be strong enough. I’ve actually already leaped that high fence and landed on her side of the uber-logical stratosphere.
When I first read the case study for Citrix customer Montefiore Health Systems (MHS), all of those facts and figures made my head whip around on my neck and my brain began to disengage.
Immediately, I channeled Mom, whose signature line is, “But what does all that really mean to ME?” And it’s a great question, isn’t it? Typically when my Mom asks that, she’s got good reason (mothers are ALWAYS right, aren’t they?!)
What DO these impressive numbers mean:
10 hospitals, 150 locations, the largest school health program in the nation, a user base that grew from 18,000 to 28,000, 1.5PB of data mushrooming to 6.5PB, and EPIC rolled out to 10,000 machines?
What do these figures really have to do with me, or her, or any of us?
Then, for the second time in less than ten minutes, I heard her voice again, providing the logical answer.
“It’s about time, and it’s about family,” she said.
OK, Mom. I’ll bite. What has time got to do with it? Lots, it turns out. Today’s clinicians and healthcare providers struggle to juggle business and operational tasks and interacting with patients. They want more time to do what they know best – provide good care. The right technology can make a huge impact toward setting things right.
Ponder these compelling statistics for a moment:
A PBS article highlights one study that uncovered the fact that some physicians in hospitals are expected to see patients every 11 minutes! A Washington Post article says that the average primary care physician manages approximately 2,300 patients – and that doing that effectively would require 21.7 hours of work a day! Florida researchers reveal that one of the top six reasons for patient dissatisfaction is doctor interaction, including the actual time spent with patients.
Now, let’s look at where family comes in. Indeed, a collection of hospitals and clinics is a family of sorts. Everything the individual institutions do as a unit works better if the goal of the whole entity is taken into consideration.
Montefiore Health System faced the same challenges that many of today’s families face. The government. Societal pressures. The concerns of multiple generations. The limits – and benefits — of technology. Time constraints. Growth spurts. Mobile lifestyles. The list goes on. The healthcare system needed to surmount all of that.
So, Montefiore’s leaders did what the heads of most functional families do. They assessed the list of problems that were pervasive among member institutions and settled on one cohesive strategy: choosing technology designed to address the major challenges in the Healthcare Industry.
The choice of Citrix Solutions for Healthcare helped Montefiore securely deliver EPIC electronic medical records (EMRs) and other clinical tools to all constituents throughout the system.
Everyone – mobile or not – now has a consistent user experience and access to a host of valuable applications. IT leaders can provision software automatically and make updates using a single image. Clinicians and healthcare professionals can provide patient care from anywhere, on any device over any network. What’s more, they can spend more time with their families. In addition, one final benefit was delivered. There is one unified view of the enterprise – a high-level snapshot of the Montifiore family of hospitals and clinics.
In the case of Montefiore Health System and, for that matter, other leading-edge healthcare systems employing Citrix technology, both patients and clinicians win big. Greater flexibility for doctors translates into better patient care and more time spent on interacting with patients. This, in turn, enables patients to return to their own families sooner.
Yes, Mom. You were right again. Ultimately, it is about family — and it’s about time.
To read the Montefiore Hospital System case study, click here.
Postscript: Both of my parents were in the healthcare industry; Dad in phlebotomy and histology and my mother in long-term care. Both continually expressed the desire to spend less time on operational duties and more time on actual patient care. The team at Citrix is working hard to help today’s healthcare professionals strike that balance.