Citrix Ready partners can now choose from a variety of support options for Citrix products via the program membership. Citrix Maintenance Programs provide services and support that can keep the partners software and hardware environment running optimally.
Technical Support provides assistance for several types of requests:
- Product Issues
- Break-fix requests
To make Partner experiences effortless and easy, Citrix Ready has introduced a new benefit as part of which partners can purchase Citrix Technical Support.
Citrix Ready Access partners can now purchase the Technical Support package consisting of 5 support incidents for $2,550 USD and contact the support helpline for assistance.
Citrix Ready Plus and Premier Partners have access to 5 support incidents free as part of program benefit. With this transition partners can purchase the add-on tech support package after exhausting the existing support incidents.
The process is now simpler as all partners need to complete the Add-on incident form & send it to the Support Operations team in their geo to get started. Citrix Ready Partners can login to their Partner Central portal account, select the “Support” section & click Citrix Ready Technical Support to access the right forms based on the different Geo’s and submit their request.
You can contact Citrix Ready team @ Citrixready@citrix.com to activate / renew or purchase additional Technical Support.