Are you using Citrix Director to manage your XenApp and XenDesktop deployments? Director administrators see and manage the entire site and can perform commands for multiple users and machines.

The Dashboard provides an overview of the key aspects of a deployment, such as the status of sessions, user logons, and the site infrastructure. Information is updated every minute. If issues occur, details appear automatically about the number and type of failures that have occurred.

Director has the ability to send email alerts to IT support staff when issues arise. Would you rather receive these alerts on your phone via SMS text messages?  Would you like to open a ticket in your tracking system automatically?

Using Citrix Octoblu, now you CAN!

Step 1: Simply start by creating an Octoblu workflow automation consisting of a “trigger” and “debug” node.  Notice the webhook email address and API call in the right sidebar.  Now run your flow by clicking on the play button in the upper right-hand corner of the website.


Step 2: Send an email to the webhook email address from the sidebar and then check the debugger for the output.

Screen Shot 2015-11-19 at 2.39.11 PM


You will notice that the inbound email message is converted to JSON on receipt.  You can parse this message to get a phone number out of the subject of the email and/or use the message body as the text message.  It’s best to use the Function (“FX”) node to parse the message i.e. {{msg.subject}} and {{msg.message}}.

Step 3: Add the above email address and message format to Citrix Director.

Step 4: Add an SMS node to your workflow to send the SMS text message to your support team.

Step 5: Add a REST POST API node to your workflow to update your ticketing system with the error message received from your email.


Stay tuned for more posts demonstrating how Citrix Octoblu can automate more workflows involving XenApp, XenDesktop, XenMobile, ShareFile and NetScaler! In the mean time, please feel free to signup for Octoblu services and start automating your business processes today!